IT Operations Lead: Helpdesk, Automation & Strategy

justmarkets; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance for employees

20 paid vacation days per year

10 paid sick leave days per year

Education stipend for professional学习

English learning stipend

Sports subscription stipend

Job summary

justmarkets is seeking a seasoned Helpdesk Lead to drive daily operations and long-term strategy for IT support, including device fleet management, IAM, networking, and core services.

You will partner with Engineering, Security, and Leadership to automate processes, raise service levels, and develop the team through structured feedback and hiring involvement. Proactive problem solving and strong English communication are essential.

Qualifications

• 5+ years of experience in SysAdmin, IT Support, or Helpdesk roles.
• 2+ years of team leadership experience.
• Experience building processes and automation.
• Solid understanding of networking concepts (VLANs, IPsec, DNS).
• Hands-on administration across macOS, Unix/Linux, and Windows.
• Practical experience with Google Workspace, Jira/Confluence, and access control systems.
• English at B2 level with strong troubleshooting and communication skills.

Responsibilities

• Lead daily Helpdesk operations and define long-term strategy for SLA compliance and service quality.
• Maintain and monitor corporate network equipment, access control systems, and overall network performance.
• Oversee hardware lifecycle from procurement to maintenance and replacement.
• Manage and optimize software licenses and onboarding/offboarding processes.
• Supervise configuration and support across macOS, Linux/Unix, and Windows environments, including Google Workspace and Jira/Confluence administration.
• Coach and develop the team through feedback, knowledge sharing, and involvement in hiring.
• Partner with management and cross-functional teams on operational improvements.

Skills

SysAdmin experience

IT Support

Team leadership

Automation

Networking concepts

macOS/Linux/Windows admin

Troubleshooting

Communication

Tools

Google Workspace

Jira/Confluence

Access control systems

Job description

justmarkets is seeking a seasoned Helpdesk Lead to drive daily operations and long-term strategy for IT support, including device fleet management, IAM, networking, and core services.

You will partner with Engineering, Security, and Leadership to automate processes, raise service levels, and develop the team through structured feedback and hiring involvement. Proactive problem solving and strong English communication are essential.