ITS Department Operations Facilitator

Bridgeport Public Schools; Bridgeport (CT); On-site; USD 52,000 - 76,000; Full time

Job summary

Bridgeport Public Schools in Bridgeport, CT is seeking an ITS Department Operations Facilitator (Tier 0) to receive, triage and expedite end-user and vendor communications. The role provides direct tech and operational support to ITS divisions and helps maintain the Help Desk knowledge base and asset records.

The ideal candidate has a Bachelor’s degree and 1–2 years in a business/IT environment, with strong communication skills and experience in Microsoft 365 and cross‑platform devices.

Qualifications

• Bachelor’s degree required, preferred in information technology, business management or communications.
• 1–2 years of experience in a business environment, information technology preferred.
• Strong user communication and ability to facilitate department operations.
• Experience with Microsoft 365 and office productivity tools.
• Familiarity with account lifecycle and directory services.

Responsibilities

• Receives and expedites incoming end-user and vendor communications to IT department management.
• Provides direct technical and operational support to ITS divisions as directed.
• Performs basic troubleshooting and uses knowledge systems for problem resolution.
• Provides Help Desk duties and academic support coverage as needed.
• Assists with vendor interactions, asset management, and inventory tracking.
• Maintains Help Desk documentation, billing, and purchasing records as assigned.

Skills

Strong communication

Customer service

Team collaboration

Multilingual

Education

Bachelor’s degree

Tools

Microsoft 365 Office

Windows/macOS/iOS/Android

Active Directory

Job description

BRIDGEPORT PUBLIC SCHOOLS 45 Lyon Terrace, Bridgeport, CT 06604

JOB OPENING

ITS Department Operations Facilitator (Tier 0) AFSME 1522

Salary Full-Time Staff

Receives, disseminates and directly expedites incoming end‑user/vendor communications to department management and relevant department divisions. Directly performs, facilitates and expedites technical/operational matters in support of the ITS department and the District mission as assigned. Performs basic technology troubleshooting and assists in maintaining help desk knowledge systems for problem resolution in support of end users.

MAJOR RESPONSIBLITIES:

• Acts as point of contact for incoming department communications, including answering the phone, voicemail, e‑mail, instant messaging (Teams), social media and other designated communications platforms.
• Provides direct technical and operational support to the department divisions as directed.
• Performs basic troubleshooting steps using provided knowledge systems, triages and escalates as needed.
• Performs Help Desk duties and Academic Support Team coverage as needed and/or assigned.
• Facilitates operations, projects, and deliverables under the direction of department management.
• Assists with the management of vendor partners interactions and deployments with District facilities/staff.
• Assists the department in the upkeep of District asset management and department on‑hand stock inventory.
• Tracks, receives and maintains department mail and equipment orders with shipping vendors.
• Assists in maintaining and developing the department’s Help Desk system, documentation and systems,
• Assists in maintaining billing, invoicing, accounts payable/receivable, purchasing and interactions with District vendors as assigned. May act as courier of payments between different buildings/departments as needed.
• Assists with physical inventory management for department, school and District owned hardware, software and accessories stock and property lifecycle through the District asset management system.
• Collaborates with team members to achieve department and organizational goals.
• Other duties as assigned by the Director of Information Technology Services or designee.

QUALIFICATIONS:

• Minimum of 1-2 years of experience in business environment, information technology preferred.
• Bachelor’s degree required, preferred in information technology, business management or communications.
• Ability to elevate technical matters with consciousness of user needs relative to the District’s mission.
• Strong experience with Microsoft 365 Office products, and office productivity applications.
• Basic experience with Windows, Apple IOS/MacOS and Android platforms.
• Strong user communication and the ability to directly facilitate department operations.
• Familiarity with the account life cycle and Active Directory or other directory services.
• Multi‑lingual candidates with experience in Spanish, Portuguese and/or Haitian Creole are preferred.
• Reports to the Director of Information Technology Services or designee.

“Bridgeport Board of Education is an Aff…