IT Operations Engineer

Target

Minneapolis (MN)

Hybrid

USD 56,400 - 101,500

Full time

14 days+

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Benefits offered by this job

Comprehensive health benefits

401(k)

Employee discount

Paid sick leave

Paid vacation

Job summary

A leading retail corporation in Minneapolis is seeking an IT Operations Engineer to provide technical support and improve IT service delivery. You will resolve complex hardware and software issues, educate users on technology, and collaborate with engineering teams. Ideal candidates have a minimum of 1-2 years in technical support, strong multitasking abilities, and are adaptable in a fast-paced environment. The role includes a hybrid work model with both onsite and virtual responsibilities.

Qualifications

1–2 years of relevant technical support experience in service desk/help desk or desktop support roles.
Knowledge of macOS and Windows operating systems.
Ability to multitask effectively in a busy environment.

Responsibilities

Provide technical support to end users, resolving hardware and software issues.
Educate users on existing and emerging technologies.
Execute ITIL-aligned IT service management in the ticketing system.

Skills

Technical support

Troubleshooting

Customer support

Communication skills

Adaptability

Tools

Microsoft 365 Copilot

Windows

macOS

Job description

Pay range: $56,400.00 - $101,500.00

Pay considerations: Based on labor markets, education, experience and certifications.

Benefits: Target offers eligible team members and their dependents comprehensive health benefits and programs, including medical, vision, dental, life insurance and more. Other benefits include 401(k), employee discount, short‑term disability, long‑term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits at Target Benefits.

About Us

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Every time a guest enters a Target store, browses Target.com or uses the app, they experience the impact of Target’s investments in technology and innovation. We’re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members and communities.

Join our global in‑house technology team of over 5,000 engineers, data scientists, architects and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open‑source software to adapt and build best‑in‑class technology for our team members and guests—and we do so with a focus on diversity and inclusion, experimentation and continuous learning.

Infrastructure + Operations

Target Infrastructure & Operations is the digital root system of Target Technology Services. Our power lies in both anchoring Target business operations and fueling its competitive edge for continued growth. Here, you’ll be essential to our mission to deliver world‑class products and services.

Role Overview

As an IT Operations Engineer, you are the front line for restoring productivity at scale. You will diagnose and resolve complex hardware, software, and account issues across Windows and macOS, stabilize collaboration and conferencing experiences, and ensure secure, compliant and well‑documented outcomes. You’ll operate in a mixed support model—walk‑up concierge, scheduled virtual/onsite appointments, onboarding sessions and recurring workshops—while partnering with engineering and product teams to drive durable fixes and continuous improvement.

Key Responsibilities

Provide high‑level technical support to end users daily, delivering rapid, safe resolution of hardware, software and environmental issues.
Educate users on existing and emerging technologies and recommended ways of working.
Perform preventative maintenance to ensure endpoint, application and peripheral stability.
Coordinate and collaborate with partner support and engineering teams to drive timely, high‑quality resolution and clean handoffs.
Adhere to—and advocate for—enterprise information security policies and best practices; safeguard data throughout troubleshooting and fulfillment.
Drive continuous improvement by developing standards, playbooks and knowledge articles; identify and execute process enhancements that improve speed, quality and user experience.
Execute Information Technology Infrastructure Library (ITIL) – aligned IT service management in the ticketing system (Incident, Request, Problem, Knowledge), maintaining accurate, audit‑ready documentation.
Support fulfillment workflows (deployments, recoveries) with clear chain of custody and inventory accuracy.
Communicate clearly with stakeholders—setting expectations, providing status and expected completion times, and confirming outcomes.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You

1–2 years of relevant technical support experience (e.g., service desk/help desk, desktop support, or field services roles in a corporate, retail or higher‑education setting).
Demonstrable knowledge of macOS, Windows and Microsoft 365 Copilot.
Proven, repeatable troubleshooting routines that balance speed, safety and documentation.
Ability to multitask effectively (e.g., speaking with users while documenting and navigating multiple systems).
Commitment to continuous learning through formal training and self‑directed education.
Strong customer‑support mindset with excellent problem‑solving and analytical skills.
Ability to build trusted relationships with end users, understand needs and translate them into technology solutions.
Strong written and verbal communication skills.
Adaptable in a rapidly changing environment; fast learner, self‑starter, highly motivated.
Comfort with ambiguity and a consistently positive, solutions‑oriented attitude.
Familiarity with IT service management and ITIL practices (e.g., working in a modern ticketing platform).
Familiarity with Agile ways of working (e.g., Scrum, Kanban).

Preferred Qualifications

Experience supporting collaboration platforms.
Exposure to device management and compliance tooling for Windows and macOS.
Hands‑on work with knowledge management (creating/updating KBs, playbooks, runbooks).
Experience coordinating with cross‑functional partners (engineering, security, procurement, facilities) to land end‑to‑end outcomes.

Work Arrangement: This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. The core role will be performed both onsite at the Target HQ MN location and virtually, depending upon the day. Work duties cannot be performed outside the country of the primary work location unless otherwise prescribed. Click here if you are curious to learn more about Minnesota.

Benefits Eligibility: Please paste this URL into your preferred browser to learn about benefits eligibility for this role: Benefits Eligibility.

Americans With Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non‑accommodation‑related requests, such as application follow‑ups or technical issues, will not be addressed through this channel.

Seniority level