IT Operations Engineer - Scale IT Infra & End-User Support

Decisive Point Group; Ann Arbor (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Applied Intuition is seeking an IT Operations Engineer to provide first line technical support and to onboard/offboard users, ensuring technology is accessible across the organization. The role demands a multifaceted IT domain expert capable of improving corporate IT architecture.

The ideal candidate has 4+ years in IT operations, experience with Google Workspace, Linux/Windows/Mac, and SaaS deployment, and holds a Bachelor's degree.

Qualifications

• 4+ years in IT operations including system administration, server support, project implementation, and desktop support.
• Experience with Google Workspace, or other Active Directory systems.
• Experience supporting a broad range of computer systems (Linux, Windows, and Mac).
• Knowledge of networking protocols and equipment (VPN, DNS, next-gen firewalls, routers, switches, or access points).
• Experience in deploying, integrating, and administration of SaaS applications.
• Ability to operate in high pressure situations, successfully handle multiple priorities and possess a high level of discipline while remaining flexible.
• Experience in creating IT processes and procedures.
• Bachelor's Degree.
• CompTIA Security+ certification.

Responsibilities

• Design and build out a scalable IT infrastructure for a rapidly growing organization.
• Respond to information technology help desk requests and provide assistance via phone, e-mail, remote access, and onsite support, escalating more complex requests to senior staff members.
• Provide technical assistance and support for issues related to computer systems, networks, software, and hardware.

Skills

IT operations

Google Workspace

Linux

Windows

Mac

Networking

SaaS administration

Multitasking

IT processes

Education

Bachelor's Degree

CompTIA Security+ certification

Job description

Applied Intuition is seeking an IT Operations Engineer to provide first line technical support and to onboard/offboard users, ensuring technology is accessible across the organization. The role demands a multifaceted IT domain expert capable of improving corporate IT architecture.

The ideal candidate has 4+ years in IT operations, experience with Google Workspace, Linux/Windows/Mac, and SaaS deployment, and holds a Bachelor's degree.