Service Delivery Engineer II - Hybrid MSP Support

ITPartners+; Mendota Heights (MN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage (employee)

Dental & Vision Insurance (optional)

Life Insurance

AD&D

Parental Leave

Unlimited PTO

401(k) with company matching and PSH

Personal growth

Fun work environment

Job summary

ITPartners+ is seeking an IT Support Engineer II (Service Delivery Engineer II) to assist partners with frontline IT issues. The role emphasizes troubleshooting, collaboration with engineers, and delivering a prompt, positive partner experience.

Based in Minnesota with a hybrid work model (four days onsite, one day remote per week). Responsibilities include hardware setup, deployments, and ongoing support, with a focus on knowledge sharing and process improvement.

Qualifications

• 3+ years of experience in MSP environment.
• Certifications in security, networking, or cloud platforms preferred.
• Experience with Microsoft 365, Azure, endpoint management and SMB tech environments.

Responsibilities

• Provide front-line IT support to partners onsite and remotely.
• Set up hardware for installations and deployments.
• Engineer long-term IT solutions and document resolutions.
• Monitor ticket progress and partner support metrics; communicate findings.

Skills

MSP experience

Customer communications

Problem solving

Team collaboration

Tools

RMM tools

PSA tools

Datto

Kaseya

ConnectWise

Job description

ITPartners+ is seeking an IT Support Engineer II (Service Delivery Engineer II) to assist partners with frontline IT issues. The role emphasizes troubleshooting, collaboration with engineers, and delivering a prompt, positive partner experience.

Based in Minnesota with a hybrid work model (four days onsite, one day remote per week). Responsibilities include hardware setup, deployments, and ongoing support, with a focus on knowledge sharing and process improvement.