Cyber IT Support Engineer - Lead IT Ops & Growth (Hybrid)

Securin Inc.; Albuquerque (NM); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Life & AD&D Insurance

Short-Term & Long-Term Disability

Job summary

A cybersecurity solutions provider in Albuquerque is seeking an IT Support Engineer to deliver technical support to employees worldwide. The role involves troubleshooting hardware and performing onboarding/offboarding tasks. Ideal candidates will have a Bachelor's degree in IT or Computer Science and 1-2 years of IT support experience. This position offers a hybrid working option with competitive benefits including medical and life insurance.

Qualifications

• 1–2 years of experience in IT support or related roles.
• Strong problem solving and analytical skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Meet or exceed SLAs for ticket resolution and user satisfaction.
• Perform hardware troubleshooting and deployment.
• Assist with onboarding/offboarding processes.

Skills

Windows 10/11 knowledge

macOS troubleshooting

Google Workspace administration

Ticketing systems knowledge

Basic scripting interest

Networking fundamentals

Education

Bachelor's degree in Computer Science or IT

Tools

Jira

Zendesk

Freshdesk

Job description

A cybersecurity solutions provider in Albuquerque is seeking an IT Support Engineer to deliver technical support to employees worldwide. The role involves troubleshooting hardware and performing onboarding/offboarding tasks. Ideal candidates will have a Bachelor's degree in IT or Computer Science and 1-2 years of IT support experience. This position offers a hybrid working option with competitive benefits including medical and life insurance.