IT Operations Engineer: AI-Driven Automation for NYC Office

Vercel Inc.; New York (NY); On-site; USD 136,000 - 204,000; Full time

Benefits offered by this job

Stock options

Healthcare

Mentorship

Flexible time off

Tech gear stipend

Job summary

Vercel in New York City is seeking an IT Operations Engineer to build and run IT for our NYC office, ensuring fast, clear help with technical issues and automating repeats. This onsite role in NYC offers hands-on access to AI tooling used across the company, with encouragement to automate fixes and contribute to tech rollouts.

You will set up equipment and accounts for new hires, support AV for all-hands meetings, and own IT documentation while maintaining strong security and network controls.

Qualifications

• 5+ years in IT support or related field.
• Hands-on experience with macOS environments, networking and security.
• Daily use of AI tools to write scripts and draft documentation.

Responsibilities

• Build scripts and automations for account setup, device enrollment, and repeated IT tasks.
• Troubleshoot hardware, software, AV, and network issues for in-office and remote employees.
• Set up network, devices, and AV for the NYC office.
• Automate recurring issues, manage end-user accounts and access controls.
• Onboard new hires with the Onboarding team and maintain IT docs.

Skills

IT Support

macOS

AI scripting

Job description

Vercel in New York City is seeking an IT Operations Engineer to build and run IT for our NYC office, ensuring fast, clear help with technical issues and automating repeats. This onsite role in NYC offers hands-on access to AI tooling used across the company, with encouragement to automate fixes and contribute to tech rollouts.

You will set up equipment and accounts for new hires, support AV for all-hands meetings, and own IT documentation while maintaining strong security and network controls.