IT Support Associate - Onsite NYC with AI Tools

CAIS; New York (NY); On-site; USD 95,000 - 125,000; Full time

Job summary

CAIS, based in New York, seeks an IT Support Associate to join our Corporate IT team. The role provides hands-on desktop support in the New York office, manages Microsoft 365 and endpoint devices, and drives adoption of AI tools across the business.

You will document processes, automate routine tasks, and grow into broader infrastructure responsibilities while collaborating with the IT Support Engineer and other teammates.

Qualifications

• 1–3 years of IT support, help desk, or desktop support.
• Experience with Microsoft 365 and Windows and/or macOS.
• Hands-on experience using AI tools to solve real problems.
• Strong written communication and customer-service orientation.
• Hybrid in-office work arrangement in New York, NY.

Responsibilities

• Provide hands-on desktop, onsite, and deskside support for our New York office, including hardware setup, troubleshooting, and incident resolution.
• Analyze ticket trends to spot recurring issues and propose lasting solutions like knowledge-base articles or automation.
• Support day-to-day administration of our Microsoft 365 environment, Entra ID, Intune, and Conditional Access.
• Own onboarding and offboarding processes end to end, mapping and improving them with documentation and automation.
• Use AI tools daily to automate routine tasks, draft documentation, and build runbooks with approved data sharing practices.
• Collaborate with the IT Support Engineer to pilot AI-enabled workflows and train non-technical staff.
• Support conference room A/V and meeting technology with standardized configurations and clear guides.
• Escalate issues and maintain clear ticket history with stakeholder communication.

Skills

Microsoft 365

Windows

macOS

AI tools

Documentation

Customer service

Scripting

Tools

PowerShell

Python

Power Automate

Intune

Entra ID

Job description

CAIS, based in New York, seeks an IT Support Associate to join our Corporate IT team. The role provides hands-on desktop support in the New York office, manages Microsoft 365 and endpoint devices, and drives adoption of AI tools across the business.

You will document processes, automate routine tasks, and grow into broader infrastructure responsibilities while collaborating with the IT Support Engineer and other teammates.