AI-Driven IT Ops Engineer — NYC In-Person

WebHosting; New York (NY); Hybrid; USD 116,000 - 174,000; Full time

Benefits offered by this job

Equity compensation

Benefits package

Job summary

Vercel in New York City is seeking an IT Operations Engineer to be the backbone of day-to-day technical support for our office. You will own the employee experience, resolve hardware and software issues, and ensure teams have what they need to work effectively.

You will actively use AI tools to automate tasks, draft docs, and triage requests, while managing endpoint management, AV, onboarding workflows, and access controls. This role is onsite and collaborative across IT and Workplace Services.

Qualifications

• 5+ years of IT support or related field experience.
• Experience in startup or tech environment is a plus.
• Ability to use AI tools to speed up workflows and automate tasks.

Responsibilities

• Serve as first point of contact for in-office and remote staff on IT issues.
• Use AI tools to triage requests, draft docs, write scripts, and find solutions.
• Manage IT ticketing systems to prioritize requests and maintain speed of response.
• Create and manage user accounts and access controls.
• Support in-office AV and conference room tech.
• Collaborate on IT projects and process improvements.
• Partner with Onboarding to set up accounts for new hires.
• Develop and maintain documentation for IT systems and processes.
• Collaborate with Workplace Services and People on company initiatives.

Skills

IT support

AI fluency

macOS expertise

Network troubleshooting

Effective communication

Proactive attitude

Security awareness

Documentation

Tools

Endpoint management

AV systems

Access controls

Job description

Vercel in New York City is seeking an IT Operations Engineer to be the backbone of day-to-day technical support for our office. You will own the employee experience, resolve hardware and software issues, and ensure teams have what they need to work effectively.

You will actively use AI tools to automate tasks, draft docs, and triage requests, while managing endpoint management, AV, onboarding workflows, and access controls. This role is onsite and collaborative across IT and Workplace Services.