AI Operations Engineer — Automate Company Systems

Minerva; New York (NY); On-site; USD 211,000 - 236,000; Full time

Job summary

Minerva is hiring a forward-deployed engineer to build and operate internal AI systems for marketing teams in New York City. You will own the knowledge agent, automate core processes like hiring and onboarding, and manage the skill library so every team benefits from reusable, auditable AI workflows.

You’ll work closely with engineering, operations and finance to ensure guardrails, audits and runbooks are in place. This role sits in NYC, with relocation support possible for the right candidate.

Qualifications

• You've shipped agents or automations that coworkers use every week.
• Production Python or TypeScript, with LLMs wired into real APIs.
• You know how a company runs. You can talk to a recruiter, a controller and a security auditor in their own terms.
• A controls instinct. Before you ship, you've decided who approves what and what happens when the agent is wrong.

Responsibilities

• Own the company's knowledge agent. One agent over our docs, Slack, calls and tickets, with Slack as the front end.
• Automate the processes that run the company. Hiring, onboarding and offboarding, access provisioning, vendor reviews, customer security questionnaires, contract renewals and billing.
• Run the skill library. Every team gets Claude connected to the tools it uses and a set of skills, each with a named owner on that team, an eval and the right permissions.
• Own the source of truth. Decide where each kind of information lives, move it there and keep it findable by people and by agents.
• Build the plumbing under our operating dashboards: the metrics, controls and board reporting that today get stitched together by hand from five systems.
• Put the guardrails in first. Least-privilege access, a human approval before any agent writes to a system of record, and audit trails that double as compliance evidence.
• Sit with your users. Watch how a recruiter, a seller or our finance lead actually works, then automate the part they hate.
• Measure adoption. Which systems get used, by whom and at what cost, including what we spend on models and which agents can touch what.

Skills

Python

TypeScript

OAuth scopes

Webhooks

Scheduled jobs

Job description

Minerva is hiring a forward-deployed engineer to build and operate internal AI systems for marketing teams in New York City. You will own the knowledge agent, automate core processes like hiring and onboarding, and manage the skill library so every team benefits from reusable, auditable AI workflows.

You’ll work closely with engineering, operations and finance to ensure guardrails, audits and runbooks are in place. This role sits in NYC, with relocation support possible for the right candidate.