VIP IT Service Desk Engineer — Automation & Onboarding

Nscale; New York (NY); On-site; USD 136,000 - 160,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible PTO

Parental leave

Retirement plan participation

Job summary

Nscale is hiring a Service Desk Engineer to provide high-quality technology support for our global employee base from our New York office. The role focuses on hands-on support, onboarding, offboarding, and workplace technology, with ~25–35% time for improvement projects such as automation and knowledge management.

You will troubleshoot hardware, software, and access issues, manage incidents via our ITSM platform, and collaborate with Platforms, Security, People and Finance to deliver

Qualifications

• 3+ years in IT support, desktop support or technology operations.
• Demonstrated experience owning improvement projects independently.
• Practical scripting or automation experience (PowerShell, Python or Bash).
• Strong Windows and macOS troubleshooting experience.
• Experience with endpoint-management tools (JumpCloud, Intune, Jamf or Kandji).
• Experience with ITSM platforms (Jira Service Management, ServiceNow or Servicely).
• Experience supporting SSO, MFA and joiner/mover/leaver processes.
• Experience supporting Google Workspace or Microsoft 365.

Responsibilities

• Provide remote and in-person support across hardware, software, connectivity and access issues.
• Manage incidents through ITSM platform and meet service levels.
• Resolve Level 1 and 2 issues and escalate complex problems.
• Own improvements end to end (25–35% of role) including automation and knowledge management.
• Build and maintain automation to reduce manual work in provisioning and access workflows.
• Own knowledge base for self-service and drive ticket deflection.
• Deliver onboarding for employees and contractors and manage offboarding.

Skills

IT support

Automation

PowerShell/Python/Bash

Windows troubleshooting

macOS troubleshooting

Endpoint-management

ITSM tools

SSO/MFA

Google Workspace

Microsoft 365

Communication

Tools

JumpCloud

Intune

Jamf

Kandji

Jira Service Management

ServiceNow

Servicely

Google Workspace

Microsoft 365

Job description

Nscale is hiring a Service Desk Engineer to provide high-quality technology support for our global employee base from our New York office. The role focuses on hands-on support, onboarding, offboarding, and workplace technology, with ~25–35% time for improvement projects such as automation and knowledge management.

You will troubleshoot hardware, software, and access issues, manage incidents via our ITSM platform, and collaborate with Platforms, Security, People and Finance to deliver