IT Operations & End-User Support Administrator

Peckham, Inc.; Town of Lansing (NY); On-site; USD 52,000 - 66,000; Full time

Job summary

Peckham, Inc. is seeking an IT Operations Support Administrator to assist end users with hardware, software, and mobile devices. The role emphasizes maintaining documented IT policies in a complex computing environment and coordinating with client technology groups.

Travel up to 25% may be required to support sites and community locations. Responsibilities include on-site and remote desktop support, asset tracking, and administering identity management.

Qualifications

• Minimum High School Diploma or Equivalency.
• 1-3 years in IT help desk, tech support, or desktop tech role.
• Certification in CompTIA A+/Security+ or ITIL Fundamentals, or ability to obtain within first year.

Responsibilities

• Troubleshoot and resolve customer inquiries within SLA.
• Provide desktop and mobile device support on-site or remotely.
• Configure and deploy Android and iOS devices; manage asset tracking.

Skills

End-user support

Windows AD

SCCM/Intune

Ticketing systems

Remote support

Education

Associate’s degree in Computer Technology

Tools

Microsoft Teams

SharePoint

Remote desktop tools

Microsoft 365 Admin

Job description

Peckham, Inc. is seeking an IT Operations Support Administrator to assist end users with hardware, software, and mobile devices. The role emphasizes maintaining documented IT policies in a complex computing environment and coordinating with client technology groups.

Travel up to 25% may be required to support sites and community locations. Responsibilities include on-site and remote desktop support, asset tracking, and administering identity management.