IT Operations Co-op — NYC IT Help Desk & Asset Support

Audax Group; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Audax Group in New York is seeking an IT Operations CO-OP to serve as the first point of contact for daily IT tasks. You will assist with identifying root causes, resolving issues, and monitoring technology support requests with a customer-centric approach.

The role requires current enrollment in a BS/BA program and the ability to communicate professionally at all levels. This in-office position emphasizes teamwork within the Information Technology team.

Qualifications

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization.
• Self-motivated, multi-tasking, with the ability to prioritize and perform a variety of concurrent tasks with limited direction.

Responsibilities

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards.
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
• Perform tasks associated with adds/moves/changes and the relocation of all IT-related assets during office/workspace moves.
• Serve as first point of contact for customer-facing support on: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.

Skills

Windows OS

macOS

Apple iOS

Education

BS/BA program

Job description

Audax Group in New York is seeking an IT Operations CO-OP to serve as the first point of contact for daily IT tasks. You will assist with identifying root causes, resolving issues, and monitoring technology support requests with a customer-centric approach.

The role requires current enrollment in a BS/BA program and the ability to communicate professionally at all levels. This in-office position emphasizes teamwork within the Information Technology team.