Helpdesk Analyst Co-op: Customer-Focused IT Support

Priority Dispatch Corp.; O’Fallon (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Housing stipend assistance

Job summary

Priority Dispatch Corp. is seeking a Help Desk Analyst Co-op to assist with troubleshooting and resolving issues across operating systems, applications, hardware, printing, and user accounts.

You will field requests via phone and email, build rapport with customers, and document problems in an online ticketing system. The role requires a full-time student pursuing an Associate's or Bachelor's degree in information technology or related fields, with 24 credits preferred.

Qualifications

• Full-time student pursuing an Associate's or Bachelor's degree in information technology, computer science or similar field required.
• Preference for students with at least 24 college credit hours.

Responsibilities

• Field incoming support requests from end users via telephone and email.
• Troubleshoot and resolve OS, application, hardware, printing, and account issues.
• Answer general usage questions and document problems in ticketing system.
• Build rapport with customers and elicit problem details.
• Escalate issues as needed and provide status information on open requests.

Skills

Interpersonal skills

Written communication

Oral communication

Documentation skills

Hardware knowledge

Windows OS

Mac OSX

Education

Pursuing IT/CS degree

Tools

Microsoft Office

Skype for Business

Job description

Priority Dispatch Corp. is seeking a Help Desk Analyst Co-op to assist with troubleshooting and resolving issues across operating systems, applications, hardware, printing, and user accounts.

You will field requests via phone and email, build rapport with customers, and document problems in an online ticketing system. The role requires a full-time student pursuing an Associate's or Bachelor's degree in information technology or related fields, with 24 credits preferred.