IT Operations co-op: First-Line Tech Support & Asset Mgmt

Audax Management Co.; Boston (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

401(k) matching

Job summary

Audax Group in Boston, MA, seeks an IT Operations CO-OP for the January–June 2027 cycle. You will serve as the first point of contact for daily IT operational tasks, assisting in root-cause analysis, and monitoring support requests in a timely, personable manner.

The role emphasizes strong written/verbal communication, professional interaction with all levels, and the ability to multitask in a fast-paced environment. Office-based position with 5 days in the office.

Qualifications

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization.
• Self-motivated, multi-tasking, with the ability to prioritize and perform a variety of concurrent tasks with limited direction.

Responsibilities

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards.
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
• Perform tasks associated with adds/moves/changes and the relocation of all IT-related assets during office/workspace moves.
• Serve as first point of contact for customer-facing support on desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.

Skills

Written communication

Verbal communication

Multi-tasking

Prioritization

Education

Currently enrolled in BS/BA program

Job description

Audax Group in Boston, MA, seeks an IT Operations CO-OP for the January–June 2027 cycle. You will serve as the first point of contact for daily IT operational tasks, assisting in root-cause analysis, and monitoring support requests in a timely, personable manner.

The role emphasizes strong written/verbal communication, professional interaction with all levels, and the ability to multitask in a fast-paced environment. Office-based position with 5 days in the office.