IT Operations Co-Op

Audax Group; New York (NY); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

Paid time off

401(k)

Job summary

Audax Group in New York is seeking an IT Operations CO-OP to serve as the first point of contact for daily IT tasks. You will assist with identifying root causes, resolving issues, and monitoring technology support requests with a customer-centric approach.

The role requires current enrollment in a BS/BA program and the ability to communicate professionally at all levels. This in-office position emphasizes teamwork within the Information Technology team.

Qualifications

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization.
• Self-motivated, multi-tasking, with the ability to prioritize and perform a variety of concurrent tasks with limited direction.

Responsibilities

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards.
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
• Perform tasks associated with adds/moves/changes and the relocation of all IT-related assets during office/workspace moves.
• Serve as first point of contact for customer-facing support on: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.

Skills

Windows OS

macOS

Apple iOS

Education

BS/BA program

Job description

Founded in 1999, Audax Group is a leading alternative investment manager with offices in Boston, New York, San Francisco, London and Hong Kong. With approximately $42 billion of assets under management and more than 475 employees, Audax is a leading capital partner for middle market companies, operating through three business lines: Audax Private Equity, Audax Private Debt, and Audax Strategic Capital.

Anticipated Start & End Date:January 4, 2027 - June 25, 2027 (flexible based on school requirements)

Location:New York

Office Requirements:5days in office

Team:Information Technology

POSITION SUMMARY:

The primary role of the IT Operations CO-OP is to act as the first point of contact in IT for daily operational tasks. In this role, you may be asked to assist with identifying root causes, resolving, and monitoring all technology support requests in a timely, effective, and personable manner.

RESPONSIBILITIES:

• Answer all service requests in a timely manner, set customer expectations around resolution times, and follow up to ensure overall customer satisfaction.
• Provide a consistently high-quality customer service experience by upholding established service standards.
• Assist in the deployment, maintenance, support, upgrade, and tracking of new and existing client technology assets, including desktops, laptops, phones, mobile devices, printers, and other peripherals.
• Perform tasks associated with adds/moves/changes and the relocation of all IT-related assets during office/workspace moves.
• Serve as first point of contact for customer-facing support on: desktops, laptops, mobile devices, operating systems, applications, printers, networking, remote access, and telephony.

COMPETENCIES:

• Basic to Intermediate Windows OS, macOS, and Apple iOS.
• Basic to Intermediate MS Outlook and MS Office 365.
• Basic to Intermediate hardware and software installation/deployment.

REQUIREMENTS/QUALIFICATIONS:

• Currently enrolled in a BS/BA program.
• Ability to deliver business-quality written and verbal communications and interact professionally with people at all levels of the organization.
• Self-motivated, multi-tasking, with the ability to prioritize and perform a variety of concurrent tasks with limited direction.

TRAVEL:No regular travel is required for this role.

OTHER DUTIES: For New York: The hourly range for this position is $28.00-$30.00. The hourly range represents the estimated low and high end for this position at the time of this posting. Consistent with applicable law, compensation may vary and will be determined based on but not limited to, the skills, qualifications, and experience of the applicant along with the requirements of the position, and Audax reserves the right to modify this pay range at any time. An employee may also be eligible for annual discretionary incentive compensation based on performance.

Audax offers a wide range of employee benefits to full-time employees, including health insurance, life insurance, disability insurance, paid time off (including sick leave, parental leave, volunteer leave, and vacation), charitable donation match, family support services (including Bright Horizons and Benefit Advocate Center), and a 401(k) in addition to other benefits.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.

Audax Management Co. is an equal opportunity employer.

Please note that Audax Group and its affiliated entities do not accept unsolicited resumes from a third-party recruiting agency not currently under a signed agreement. Any unsolicited resume that is sent to directly to Audax Group or one of its affiliated entities, or its employees, including those submitted to hiring managers by a third-party recruiting agency not currently under a signed agreement, will be considered property of Audax Group. If a third-party recruiting agency submits a resume without an agreement, Audax Group or its affiliated entities explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the third-party recruiting agency. Any third-party recruiting agency should contact either a member of the Talent Acquisition or Human Resource team at Audax Group, in conjunction with a valid, fully executed contract for service based upon a specific job opening.