IT Operations Assistant

WellBound; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

WellBound is seeking an entry-level IT Operations Assistant in New York. No prior IT experience is required, and you will learn on the job while handling workstation setup, equipment provisioning, software installation, and basic troubleshooting.

You will work with the IT team on daily tasks, maintain equipment inventory, and assist with onboarding and documentation as you grow with the company.

Qualifications

• No prior IT experience required; aptitude and reliability matter most.
• Comfortable with Windows and common business software.
• Willing to learn and follow established IT procedures.

Responsibilities

• Set up computer workstations for employees.
• Provision laptops, desktops, monitors, phones, and equipment.
• Install and configure basic software and user applications.
• Help employees with basic IT issues and setup.
• Maintain inventory of IT equipment.
• Assist with onboarding/offboarding and documentation.

Skills

Windows OS proficiency

Tech-savvy

Organized & detail-oriented

Ability to follow instructions

Troubleshooting basic problems

Independent work capability

Data entry & basic spreadsheets

Willingness to learn

Tools

Microsoft Excel

IT documentation tools

Job description

We are looking for a smart, organized, tech-savvy person to join our team as an IT Operations Assistant.

This is an entry-level position, and no prior IT experience or formal technical training is required. We are looking for someone who is comfortable with computers, learns quickly, follows instructions carefully, and enjoys figuring things out.

This is a great opportunity for someone who wants hands-on exposure to IT, systems administration, hardware, and business technology while learning on the job.

What You'll Do

• Set up and prepare computer workstations for employees

• Provision laptops, desktops, monitors, phones, and other equipment

• Install and configure basic software and user applications

• Help employees with basic computer setup and common technical issues

• Maintain inventory of computers, accessories, and other IT equipment

• Prepare and distribute equipment to new and existing employees

• Assist with employee onboarding and offboarding

• Complete forms, spreadsheets, checklists, and IT documentation

• Keep equipment and IT storage areas organized

• Assist with basic account and system setup

• Follow established procedures for configuring and deploying devices

• Work alongside the IT team on additional projects as you learn

What We're Looking For

You do not need professional IT experience. We care much more about aptitude, reliability, and willingness to learn.

You should be:

• Comfortable using Windows computers and common business software

• Naturally good with technology

• Organized and detail-oriented

• Able to follow multi-step instructions accurately

• Comfortable working independently

• Good at troubleshooting simple problems

• Reliable and professional

• Willing to ask questions and learn new systems

• Comfortable with basic spreadsheets and data entry

Experience building computers, helping friends or family with technology, working with electronics, or independently learning technical skills is a plus, but not required.

Why This Role

This is not just a data-entry position. You will get hands-on experience with real business IT operations and have the opportunity to learn about computer provisioning, user administration, hardware management, software systems, troubleshooting, and IT infrastructure.

For someone who is curious and motivated, there is a lot to learn and room to grow.