IT Operations Analyst — POS & Hospitality Tech

Aramark; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Aramark at LSU Athletics seeks an IT Analyst to oversee technology platforms across operations, delivering great guest experiences via world-class solutions. You will support POS maintenance and critical business apps used in labor, food management, digital menus, and catering systems.

You will provide technical support, monitor issues, manage POS devices for events, work with vendors, and ensure documentation and security practices are up to date. This role may require travel and weekend events.

Qualifications

• 2 to 5+ years of IT experience in hospitality or related settings.
• Proven ability to lead, meet objectives, and collaborate globally.
• Knowledge of compliance and information security practices.
• Strong project management and communication skills.
• Experience with POS systems and incident/request management.

Responsibilities

• Provide technical support for applications, interfaces, and customizations.
• Monitor issues, implement resolutions, and report progress.
• Manage and maintain POS systems and devices for event days.
• Oversee vendor relationships for application support.
• Coordinate seasonal openings and shutdowns as needed.
• Deliver excellent customer service during events.
• Maintain preventative maintenance and monitor system status.
• Review systems to improve efficiency and adapt to requirements.
• Keep documentation current and follow version control guidelines.
• Participate in training and supervise 1–2 junior staff.

Skills

Leadership

Project management

Information security

Communication skills

Business acumen

Team collaboration

Problem solving

Travel readiness

Education

Associate or Bachelor's degree in IT

Tools

Micros

SpotOn

Clover

VenueNext

Tapin2

Mashgin

ServiceNow

Job description

Aramark at LSU Athletics seeks an IT Analyst to oversee technology platforms across operations, delivering great guest experiences via world-class solutions. You will support POS maintenance and critical business apps used in labor, food management, digital menus, and catering systems.

You will provide technical support, monitor issues, manage POS devices for events, work with vendors, and ensure documentation and security practices are up to date. This role may require travel and weekend events.