IT Analyst - LSU Athletics

Aramark; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Aramark at LSU Athletics seeks an IT Analyst to oversee technology platforms across operations, delivering great guest experiences via world-class solutions. You will support POS maintenance and critical business apps used in labor, food management, digital menus, and catering systems.

You will provide technical support, monitor issues, manage POS devices for events, work with vendors, and ensure documentation and security practices are up to date. This role may require travel and weekend events.

Qualifications

• 2 to 5+ years of IT experience in hospitality or related settings.
• Proven ability to lead, meet objectives, and collaborate globally.
• Knowledge of compliance and information security practices.
• Strong project management and communication skills.
• Experience with POS systems and incident/request management.

Responsibilities

• Provide technical support for applications, interfaces, and customizations.
• Monitor issues, implement resolutions, and report progress.
• Manage and maintain POS systems and devices for event days.
• Oversee vendor relationships for application support.
• Coordinate seasonal openings and shutdowns as needed.
• Deliver excellent customer service during events.
• Maintain preventative maintenance and monitor system status.
• Review systems to improve efficiency and adapt to requirements.
• Keep documentation current and follow version control guidelines.
• Participate in training and supervise 1–2 junior staff.

Skills

Leadership

Project management

Information security

Communication skills

Business acumen

Team collaboration

Problem solving

Travel readiness

Education

Associate or Bachelor's degree in IT

Tools

Micros

SpotOn

Clover

VenueNext

Tapin2

Mashgin

ServiceNow

Job description

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The IT Analyst at LSU Athletics will oversee the technology platforms within our operations to provide great guest experience to help drive forward business success based on world class solutions & operations. As an IT Analyst you will be responsible for supporting and maintaining point-of-sale (POS) maintenance and supporting critical business applications ranging from labor, food management, digital menu boards, and catering systems utilized in the hospitality industry.

Job Responsibilities

• Provides technical support of the application, interfaces, and any customizations
• Monitors support issues, executes resolution plans, and reports progress to management
• Manage and maintain point of sales system and devices to ensure operable for processing transactions on event days
• Manage vendors in the implementation and support of applications
• Oversee seasonal opening and operational shutdowns as necessary
• Provides excellent customer service, especially during event support
• Proactively maintains systems and executes preventative maintenance plans
• Monitors system status and reacts to issues as they arise
• Review systems, programs, and applications to increase operating efficiency or to adapt to new requirements
• Ensures that all documentation is proactively updated to reflect current systems and processes
• Adhere to version control guidelines and ensure operational risk is minimized accordingly
• Participate in technical and functional training classes as necessary or required
• Oversee 1-2 Direct reports, providing training and support

This job profile does not contain a comprehensive listing of all required activities, duties, or responsibilities. Job duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Qualifications

• 2 to 5+ years of experience in information technology in a formal Information Technology role or relevant experience in working with technology solutions in a hospitality business
• Proven ability to effectively lead and meet business objectives in a global, collaborative, and high-performance work environment
• Knowledgeable in compliance and information security
• Process-oriented with project management skills
• Candidate must have proven ability to resolve issues, mitigate roadblocks, and meets all financial and management goals on time consistently and collaboratively
• Business acumen with the ability to understand business priorities, operations, and IT enablement potential
• Strong oral, written communication and interpersonal skills, relationship building, managerial and collaboration skills
• Knowledge of point-of-sale systems - Micros, SpotOn (Appetize), Clover Sport (Bypass), VenueNext, Tapin2, Mashgin preferred
• Familiar with ServiceNow platform for Incident and Request management
• Experience in Hospitality, Sports, Retail, Restaurant (Casual Dining, Fast Casual or QSR), or other consumer-facing industry
• Available to work days, nights, weekends, and holidays based on the event schedule, and able to travel between properties
• Associate or Bachelor's degree with a concentration in IT or related discipline, or equivalent training

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing -a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here athttp://www.aramarkcareers.com or connect with us onFacebook ,Instagram andTwitter .