IT Operations - Support Specialist

Aramark; Beaverton (OR); On-site; USD 60,000 - 90,000; Full time

Job summary

LifeWorks Restaurant Group, an independently operated division of Aramark, is seeking an IT Operations - Support Specialist in Beaverton, OR to manage core systems, POS platforms, and IT infrastructure across the account. This role blends technical leadership with cross‑functional collaboration, delivering training, SOPs, and improvements to keep operations efficient and scalable.

Ideal candidates have a bachelor’s degree in IT or a related field and 2–4 years IT support experience, with

Qualifications

• Bachelor’s degree in information technology, business, or related field.
• 2–4 years of IT support or business systems analysis experience.
• Experience with POS systems Micros, Nextep, and Square.
• Experience with asset management and IT inventory practices.
• Strong communication and problem-solving skills.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Ability to work cross-functionally and manage projects independently.

Responsibilities

• Own and lead day-to-day IT operations including POS management and hardware/network troubleshooting.
• Independently manage POS configurations, product data, brand setup, and system scheduling across Micros, Nextep, and Square.
• Oversee IT asset lifecycle management including procurement, deployment, inventory tracking, returns, and vendor coordination.
• Analyze and propose system or workflow improvements to boost efficiency.
• Provide training and create knowledge-sharing materials for field teams and stakeholders.
• Act as cross-functional project lead supporting technology projects from concept to execution.
• Manage AV equipment requests and provide onsite support for events.
• Stay informed on emerging technologies and contribute to innovation strategies.
• Develop SOPs and documentation to support onboarding and self-service.

Skills

POS systems Micros Nextep Square

Cross-functional collaboration

Problem-solving

Excel PowerPoint

IT operations

Education

Bachelor's degree in information technology or related field

Tools

Micros

Nextep

Square

Job description

IT Operations - Support Specialist

Requisition #: 665799

Location: Beaverton, OR, US, 97005

Job Description

The IT Operations Analyst is a key technical leader responsible for independently managing core systems and critical IT functions across the account’s technology ecosystem. This role combines expert-level support, system ownership, and cross-functional leadership to drive operational excellence, innovation, and efficiency. The Operations Analyst serves as a subject matter expert for point-of-sale (POS) systems, digital ordering tools, and IT infrastructure, while providing strategic support to business stakeholders.

LifeWorks Restaurant Group, an independently operated division of Aramark, designs custom solutions for clients looking to take amenities to the next level. Our team of forward‑thinkers look at each opportunity as an experience—not a requirement—and deliver out‑of‑this‑world, truly sensory experiences, feeding company culture. From the beginning of each client relationship, the team at LifeWorks Restaurant Group establishes transparency with its partners, from space design and delivery to marketing of the final, branded product.

Job Responsibilities

• Own and lead the day‑to‑day IT operations, including POS management, hardware and network troubleshooting, and technology support.
• Independently manage all aspects of POS menu configuration, product data, brand setup, and system scheduling across platforms including Micros, Nextep, and Square.
• Directly oversee IT asset lifecycle management including procurement, deployment, inventory tracking, returns, and vendor coordination.
• Analyze, review, and propose system or workflow improvements to enhance operational efficiency and resolve business challenges through technology.
• Provide training and develop knowledge‑sharing materials for field teams and cross‑functional stakeholders to ensure scalable and consistent tech enablement.
• Act as a cross‑functional project lead, partnering with Operations, Culinary, Marketing, and other internal teams to support technology projects from concept through execution.
• Manage AV equipment requests and provide onsite support for events and meetings as needed.
• Stay informed on emerging technologies and contribute to ongoing innovation strategies across the account.
• Develop SOPs and user documentation to support onboarding, training, and self‑service capabilities for end users.

Qualifications

• Bachelor’s degree in information technology, business, or related field.
• 2–4 years of progressively responsible experience in IT support or business systems analysis, preferably in a hospitality or retail environment.
• Demonstrated expertise in POS systems (Micros, Nextep, Square), with a strong track record of ownership and accuracy.
• Experience with asset management tools and IT inventory practices.
• Excellent communication, organizational, and problem‑solving skills.
• Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
• Proven ability to work cross‑functionally and deliver projects independently.

Preferred Qualifications

• Background in hospitality, food service, or retail technology environments.
• Project coordination or cross‑functional team leadership experience.
• Hands‑on troubleshooting experience with hardware components including laptops, desktops, tablets, printers, routers, and POS peripherals (e.g., receipt printers, payment terminals, kitchen display systems).
• Familiarity with basic networking concepts such as IP configuration, DHCP, DNS, and wireless troubleshooting.

Key Competencies

• Initiative and ownership of responsibilities.
• Strong interpersonal and cross‑team collaboration skills.
• Ability to analyze systems and business needs with a problem‑solving mindset.
• Comfort with multitasking and working in fast‑paced environments.
• Passion for teaching and empowering others through technology.
• Customer service experience in a hospitality setting.

We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other characteristics protected by applicable law.