IT Operations & Analysis Specialist I

Jobtailor

Mount Juliet (TN)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Job summary

Jobtailor in Mount Juliet, TN, is seeking a skilled Business Analyst to drive requirements, process design, and testing for business applications and IT initiatives.

You will document requirements, support configurations, and collaborate with cross-functional teams to optimize operations and reduce costs.

Qualifications

Proficient in gathering and documenting business requirements and translating them into actionable specifications.
Strong ability to analyze processes, design improvements, and test solutions.
Experience documenting procedures, manuals, and communications for stakeholders.
Solid troubleshooting skills for application issues and IT environments.

Responsibilities

Conduct business analysis for software, processes, or design related to project planning and testing.
Document and translate business requirements into system specifications for customizations.
Collaborate with IT and business teams to design, configure, and test solutions.
Support implementation, provide end-user training, and monitor system performance.

Skills

Business Analysis

Requirements Gathering

Documentation

Technical Troubleshooting

Team Collaboration

Tools

Microsoft Office

Web-Based Applications

Remote Access

Windows Desktop

Job description

• Responsible for conducting business analysis as it relates to software, processes or design for project planning requirements analysis, software testing, or end-user training activities for business applications and technology that impacts business operations.
• Perform routine analysis, process design or system configuration, development, testing implementation and/or support of applications, processes or controls that will allow the IT department to achieve project goals.
• Document business requirements and write specifications for applications customizations.
• Research and make recommendations on the optimal method of task execution during a project.
• Evaluate and recommend modifications of basic IT systems that takes into account changes in business requirements or equipment configurations that would improve and simplify business systems and reduce operating costs.
• Develop data flow, formulas, and methods supplying relative illustrative charts, tables, diagrams, and procedural statements.
• Communicate and provide to the customer, via phone or e-mail, information regarding the basic resolution to application related problems.
• Ensure the availability, quality and integrity of information.
• Provide basic communication to teams regarding business requirements (enhancement scope, impact, solutions, etc.).
• Document and monitor service level agreements as requested to ensure that information technology systems are accessible and perform at agreed-to service levels.
• Follow established policies and procedures; determine and recommend potential enhancements.
• Perform other duties as assigned.

Requirements

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Capable of communicating and interacting effectively with multi-functional and diverse backgrounds and the ability to effectively present information and respond to questions from management, employees and vendors
Intermediate proficiency in Microsoft Office, internet, web-based and related job specific software applications
Ability to learn and understand complex computer hardware and software technology
Ability to communicate complex situations quickly and clearly to people with a variety of technical skills
Ability to resolve issues quickly and correctly
Ability to develop and document processes and procedures
Ability to work as a member of a team
Ability to work independently while following established policy and procedures
Must be able to read, write and speak English fluently.
Business analysis skills, requirements gathering, configuration and testing experience.
In-depth knowledge of the specific applications supported.
Strong IT background and experience in application(s) issues resolution.
Technical support and troubleshooting experience with computer hardware, and Windows desktop technology.
Strong understanding and knowledge of remote access applications.
Strong understanding of networks and their relation to end users.

Core Competencies

Demonstrates strong business analysis skills, including requirements gathering, configuration, and testing experience, while effectively communicating complex information to diverse audiences. Proficient in technical support and troubleshooting, with a solid understanding of application issues and network relations.

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