IT Operations Administrator

US Metro Bank; Los Angeles (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

US Metro Bank is seeking an IT Operations Administrator in Los Angeles, CA to support the IT department's administrative, identity and access management, and governance functions. The role focuses on IT vendor management, invoice processing, asset and inventory tracking, user access administration, and documentation management.

The position reports to the Head of IT and aims to maintain records, enable timely access changes, control costs, and ensure regulatory readiness for IT initiatives.

Qualifications

• Strong organizational and administrative skills with attention to detail.
• Experience managing invoices, vendor records, contracts, or procurement related documentation.
• Ability to track and maintain accurate inventories and records.
• Proficiency in Microsoft Office, including Excel, Word, and Outlook.
• Understanding of identity and access management concepts, including provisioning and deprovisioning.
• Strong communication and collaboration with IT staff and other departments.
• Ability to handle sensitive and confidential information.
• Ability to manage multiple tasks and priorities in a deadline-driven environment.
• Willingness to support additional duties as assigned.

Responsibilities

• Manage and track IT invoices with approvals and timely processing.
• Maintain IT vendor records, contracts, renewal dates, and documentation.
• Coordinate vendor documentation for audits and risk management.
• Manage IT asset and inventory records including licenses and fixed assets.
• Perform periodic reconciliation of IT assets and assist audits.
• Maintain user identity and access records across AD, M365, and IT systems.
• Coordinate user access provisioning and deprovisioning per joiner/mover/leaver procedures.
• Support periodic access reviews with system owners and documentation evidence.
• Track removal or modification of access for terminated or transferred users.
• Maintain access matrices, documentation, and audit evidence; escalate issues.
• Maintain change control documentation and support quarterly inventory reviews.
• Assist with IT purchases, procurement activities, and budget tracking.
• Prepare IT operational documentation as requested by IT leadership.
• Perform admin/operational tasks assigned by IT leadership.

Skills

Strong organizational and admin skills

Invoices, vendor records, contracts

Accurate inventories and records

Microsoft Office (Excel, Word, Outlook

Identity and access management basics

Communication and collaboration

Confidential information handling

Multitasking in deadline-driven env

Independent work with supervision

Education

High School Diploma or Associate Degree

Combination of education and work experience considered

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Operations Administrator

60 IT DEPARTMENT Full Time Clerical Los Angeles, CA, US

2 days ago Requisition ID: 1056

Salary Range: $45,000.00 To $65,000.00 Annually

POSITION OVERVIEW

The IT Operations Administrator is responsible for supporting the administrative, operational, identity and access management, and governance functions of the IT department. This role focuses on IT vendor management, invoice processing, asset and inventory tracking, user access administration and reviews, documentation management, and project coordination. The position works closely with the Head of IT to maintain accurate records, support timely access changes, control costs, support regulatory readiness, and ensure smooth execution of IT initiatives.

POSITION RESPONSIBILITIES

• Manage and track all IT related invoices, ensuring accuracy, proper approvals, and timely processing in coordination with Head of IT.
• Maintain IT vendor records, including contracts, contact information, renewal dates, and required supporting documentation.
• Coordinate vendor documentation requests, including contracts, agreements, compliance documents, and other materials required for audits or vendor risk management.
• Manage IT asset and inventory records, including hardware, software, licenses, and fixed assets.
• Perform periodic reconciliation of IT fixed assets with other departments, and support asset audits as required.
• Support to maintain IT-managed user identity and access records for systems, applications, Microsoft Active Directory, Microsoft 365, and infrastructure under IT ownership, including accounts, roles, groups, and account status.
• Coordinate and document user access provisioning, modification, and deprovisioning based on approved requests and established joiner, mover, and leaver procedures.
• Support periodic user access reviews by obtaining user and entitlement lists, coordinating review with system owners, tracking responses and exceptions, and retaining completion evidence.
• Track timely removal or modification of access for terminated and transferred users, inactive accounts, shared or service accounts, privileged access, and identified access-review exceptions.
• Maintain access matrices, role and group documentation, approval records, review schedules, and audit evidence; elevate missing approvals, discrepancies, conflicting access, or overdue remediation to management or Information Security.
• Maintain and track IT change control documentation, including change requests, approvals, testing evidence, and implementation records and support periodic reviews of change management records to ensure completeness, accuracy, and compliance with Bank policies and regulatory requirements.
• Coordinate with IT Operation team to maintain and review quarterly IT inventory review reports and ensure inventory records are kept current.
• Assist and support the Head of IT with new IT purchases, procurement activities, and budget and cost management tracking.
• Track and maintain IT documentation required on a periodic basis, including inventories, access reviews, vendor lists, contracts, and other operational guidelines.
• Support the Head of IT and the Information Security Officer by preparing and coordinating requested IT operational documentation under the direction of the Head of IT and other management.
• Perform administrative and operational tasks or projects assigned by the Head of IT and other IT managers.
• Comply fully with all Bank policies, procedures, and regulatory requirements, and complete all required training

SKILLS / QUALIFICATIONS

• Strong organizational and administrative skills with attention to detail
• Experience managing invoices, vendor records, contracts, or procurement related documentation
• Ability to track and maintain accurate inventories and records
• Proficiency in Microsoft Office, including Excel, Word, and Outlook
• Ability to work with IT asset inventories, user identity and access records, access matrices, end-user access lists, and documentation repositories
• Understanding of identity and access management concepts, including provisioning and deprovisioning, joiner-mover-leaver processes, role-based access, least privilege, segregation of duties, and periodic access recertification
• Strong communication and collaboration skills, with the ability to work effectively with IT staff, Accounting, vendors, and other departments
• Ability to handle sensitive and confidential information appropriately
• Ability to manage multiple tasks and priorities in a deadline driven environment
• Ability to work independently with minimal supervision while supporting leadership direction
• Willingness to support additional duties as assigned by management (if needed)

EDUCATION / EXPERIENCE

• High School Diploma or Associate Degree preferred
• Combination of relevant education and work experience may be considered in lieu of formal education
• 1 to 3 years of experience in IT operations support, identity and access administration, IT administration, or a related role preferred
• Experience supporting user access administration or access reviews in a regulated environment such as banking or financial services is preferred

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, veteran status, disability, medical condition, genetic information, protective hairstyles, reproductive health decision-making, lawful off-duty cannabis use, or any other characteristic protected by federal, state, or local laws.

We comply with all applicable employment laws, including the California Fair Employment and Housing Act. If you require a reasonable accommodation during the application or interview process, please contact us.