IT Application Support Engineer

US Metro Bank; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

US Metro Bank seeks an IT Application Support Engineer to maintain and improve core banking applications, focusing on Fiserv Premier and related systems. You will liaise between business users, IT, security, and vendors to ensure availability and smooth production processing.

The role includes testing, deployments, user training, incident management, and post-implementation support in a regulated banking environment. Flexible readiness for after-hours work may be required.

Qualifications

• Experience supporting Fiserv Premier core banking applications and related platforms.
• Understanding of core banking operations, batch processing, interfaces, file transmissions, and production support practices.
• Experience troubleshooting application, data, access, and performance issues using logs and vendor resources.
• Familiarity with application lifecycle activities including requirements review, configuration, testing, deployment, and documentation.
• Understanding of identity and access management, roles, segregation of duties, and least-privilege principles.
• Proficiency with Windows, Microsoft 365, Active Directory, Windows Server, databases and basic networking.
• Familiarity with IT service management practices for incident, problem, change, release, and service-request handling.
• Ability to communicate effectively with business users, technical teams, auditors, and vendors.
• Strong analytical, organizational, documentation, and problem-solving skills.
• Ability to prioritize production issues and meet deadlines in a regulated environment.

Responsibilities

• Provide day-to-day technical and functional support for Fiserv Premier and related core banking applications.
• Serve as primary IT contact for incidents, service requests, user questions, and vendor escalations.
• Monitor availability, batch processing, interfaces, file transmissions, and system alerts; investigate issues and coordinate resolution.
• Troubleshoot errors, data issues, integration failures, and access problems; document findings and actions.
• Coordinate with Fiserv and vendors on support cases, root-cause analysis, and releases.
• Support installation, configuration, testing, deployment, and validation of updates and new banking products.
• Participate in UAT, regression testing, production validation, and post-implementation support.
• Maintain access administration per policy and complete access reviews.
• Maintain inventories, dependencies, vendor contacts, procedures, and knowledge base articles.
• Follow incident, problem, change, release, and service-request processes with approvals and logs.
• Collaborate with business units to understand needs and implement improvements without disrupting banking operations.
• Coordinate with IT Infrastructure and InfoSec on security, backups, and disaster recovery concerns affecting apps.
• Support audits, regulatory, risk, and vendor-management requests with accurate docs.
• Provide end-user training on supported apps, processes, and known issue workarounds.
• Log and track all interactions through the service management system.
• Support data extracts, operational reports, and inquiries following privacy and security requirements.
• Provide day-to-day IT Operations and helpdesk support including Windows, devices, peripherals, and applicant tech.

Skills

Fiserv Premier

Core banking operations

Troubleshooting

Application lifecycle

Identity & access management

Windows & 365

IT service management

Communication

Analytical skills

Production issue prioritization

Education

Bachelor’s degree in IT/CS/IS or related field

3+ years enterprise banking apps support

3+ years Fiserv Premier experience

Tools

Active Directory

Windows Server

Databases

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

60 IT DEPARTMENT Full Time Los Angeles, CA, US

3 days ago Requisition ID: 1055

Salary Range: $70,000.00 To $90,000.00 Annually

POSITION OVERVIEW

The IT Application Support Engineer is responsible for supporting, maintaining, and improving the Bank’s core banking and related business applications, with primary emphasis on Fiserv Premier and integrated financial systems. This position serves as a technical and functional liaison among business users, IT teams, Information Security, and third-party vendors; monitors application availability and scheduled processing; investigates incidents and data or interface issues; coordinates upgrades, testing, and production changes; maintains application documentation and access controls; and also supports day-to-day IT Operations and helpdesk activities as part of the IT team.

POSITION RESPONSIBILITIES

• Provide day-to-day technical and functional support for Fiserv Premier and related core banking applications, including Fiserv Business Analytics and connected financial platforms.
• Serve as a primary IT contact for application incidents, service requests, user questions, and vendor escalations involving core banking and business applications.
• Monitor application availability, scheduled jobs, batch processing, interfaces, file transmissions, and system alerts; investigate exceptions and coordinate timely resolution.
• Troubleshoot application errors, data issues, integration failures, performance concerns, and user access problems; document findings, corrective actions, and escalation details.
• Coordinate with Fiserv and other third-party vendors on support cases, root-cause analysis, maintenance, upgrades, patches, release changes, and problem resolution.
• Support installation, configuration, testing, deployment, and validation of application updates, enhancements, interfaces, and new banking products or services.
• Participate in user acceptance testing, regression testing, production validation, and post-implementation support; maintain test results and issue logs.
• Support application access administration in accordance with approved requests, role-based access requirements, segregation of duties, and periodic access reviews.
• Maintain current application inventories, system dependencies, interface mappings, vendor contacts, support procedures, configuration records, and knowledge base articles.
• Follow established incident, problem, change, release, and service-request management procedures, including required approvals and evidence retention.
• Partner with business departments to understand operational needs, analyze application-related issues, and identify practical improvements without disrupting critical banking processes.
• Coordinate with IT Infrastructure and Information Security on server, database, network, authentication, vulnerability, logging, backup, recovery, and cybersecurity matters affecting supported applications.
• Support business continuity and disaster recovery readiness for critical applications, including documentation review, recovery testing, and validation of application availability and dependencies.
• Assist with application-related audit, regulatory, risk, and vendor-management requests by providing accurate system information, documentation, and remediation status.
• Provide end-user guidance and training on supported applications, system changes, standard processes, and known issue workarounds.
• Log and track support interactions, incidents, requests, changes, and vendor cases through the Bank’s designated service management process.
• Support data extracts, operational reports, and application inquiries while following approved data-handling, privacy, and security requirements.
• Provide day-to-day IT Operations and helpdesk support as needed, including troubleshooting Microsoft Windows and Microsoft 365, PCs and laptops, printers, scanners, mobile devices, user access, and other end-user hardware and software issues.
• Assist the Head of IT or assigned supervisor with application support initiatives, system implementations, project coordination, and production support activities.
• Maintain awareness of Fiserv product changes, banking technology developments, application support practices, and relevant operational risks.
• Perform other duties and projects assigned by management.
• Comply fully with all Bank policies, procedures, and regulatory requirements, including Bank Secrecy Act, Anti-Money Laundering, information security, privacy, and Code of Conduct requirements, and complete all required training.

SKILLS / QUALIFICATIONS

• Working knowledge of Fiserv Premier core banking applications and related Fiserv or banking platforms.
• Understanding of core banking operations, application workflows, batch processing, interfaces, file transmissions, and production support practices
• Experience troubleshooting application, integration, data, access, and performance issues using logs, job status, error messages, and vendor support resources.
• Familiarity with application lifecycle activities, including requirements review, configuration, testing, deployment, change control, release validation, and documentation.
• Understanding of identity and access management, role-based access, segregation of duties, and least-privilege principles.
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory, Windows Server, databases, and basic networking concepts.
• Familiarity with IT service management practices for incident, problem, change, release, and service-request handling.
• Ability to communicate effectively with business users, technical teams, Information Security, auditors, and third-party vendors.
• Strong analytical, organizational, documentation, and problem-solving skills with attention to accuracy and operational risk.
• Ability to prioritize production issues and meet deadlines in a regulated, service-oriented environment.
• Ability to work independently with minimal supervision and collaborate effective across departments.
• Ability to work outside normal business hours, including evenings and weekends, for scheduled maintenance, upgrades, testing, or critical incidents.
• Willingness to travel to Bank branches, offices, and assigned data centers as necessary.
• Ability to perform other related duties as assigned.

EDUCATION / EXPERIENCE

• Bachelor’s degree in information technology, computer science, information systems, or a related field preferred; equivalent relevant experience may be considered.
• 3+ years of experience supporting enterprise or banking applications in a production environment preferred.
• 3+ years of experience supporting Fiserv Premier or related core banking applications preferred.

We are an Equal Opportunity Employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, veteran status, disability, medical condition, genetic information, protective hairstyles, reproductive health decision-making, lawful off-duty cannabis use, or any other characteristic protected by federal, state, or local laws.

We comply with all applicable employment laws, including the California Fair Employment and Housing Act. If you require a reasonable accommodation during the application or interview process, please contact us.