IT Desktop/O365 Administrator

Ledgent Technology; Littleton (CO); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program participation

10 days PTO per year

Job summary

Ledgent Technology in Littleton, Colorado, is seeking a Desktop and Microsoft Office 365 Administrator. The successful candidate will design, administer, and support the Company's Desktop and O365 infrastructure. Candidates must have 5+ years of experience and a Bachelor's Degree in MIS or Computer Science.

Responsibilities include delivering support for desktop-related issues and Microsoft O365 updates. The role demands strong communication skills and the ability to work during off-hours as necessary. The expected salary range is between $75,000 and $85,000.

Qualifications

• 5+ years of experience as a desktop and Microsoft Office 365 administrator.
• Experience in Agile/Kanban project management environment.
• Strong problem-solving skills and ability to work after hours.

Responsibilities

• Administer and support the Company's Desktop and O365 infrastructure.
• Deliver desktop and Microsoft O365 updates independently.
• Effectively communicate technical concepts to non-technical users.

Skills

Desktop administration

Microsoft Office 365 support

Troubleshooting

Analytical skills

Communication skills

Education

Bachelor's Degree in MIS, Computer Science

Tools

Microsoft Intune

Windows 10/11

Microsoft Office Suite

Job description

The successful candidate will be responsible for designing, administering, and supporting the Company's Desktop and O365 infrastructure. The ideal candidate will demonstrate a thorough understanding of these skills further demonstrated with examples of past work.

Candidates should be self-described as driven, confident, analytical, and assertive. This position can be demanding with frequent deadline-oriented tasks that may require some evening and weekend work to perform infrastructure related Desktop-O365 hardware/firmware/software upgrades, enhancements, and bug fixes to ensure minimal impact on regular business hours of operation.

This position is expected to be onsite 5 days a week in our Littleton office

WHAT YOU WILL BE DOING

• Utilize best practices for IT desktop and Microsoft Office 365 development, design, implementation, administration, and support
• Working and interacting with internal and external IT Infrastructure support teams in both remote work and close-knit office working conditions
• Effectively communicating technical concepts to non-technical users
• Delivering desktop and Microsoft O365 related updates, changes and modifications independently using functional/technical specifications and the Company's IT Change Management process
• Employing strong knowledge of desktop and Microsoft Office 365 management, administration, and support
• Identifying, collecting, processing, and organizing substantial amounts of information and data, which may be limited or incomplete
• Advanced troubleshooting and problem solving
• Prioritizing work on multiple projects simultaneously
• Day to day endpoint management and user troubleshooting of IT-related desktop and O365 software and hardware issues

WHAT YOU WILL BRING TO OUR ORGANIZATION

General Requirements

• Demonstrated 5+ years of progressive experience as a desktop and Microsoft Office 365 administrator
• Bachelor's Degree in MIS, Computer Science, or equivalent related IT Infrastructure experience. Training and certifications will be considered
• A fundamental knowledge and ability to understand technology, information systems, data, and business processes
• Knowledge of, and ability to work in an Agile/Kanban project management environment
• Strong quantitative ability and aptitude for quantitative learning
• Strong analytical and business writing skills
• Excellent at troubleshooting and problem solving
• Ability to present findings and technical proposals to internal and external customers
• Proficiency with all Microsoft Office suite applications
• Strong verbal and written communication skills
• Flexibility to work after normal business hours and on weekends as needed
• Candidates must be authorized to work in the United States

Technical Requirements

Advanced experience with the administration and support of:

• Windows 10/11 desktops, laptops and tablets to include provisioning using Microsoft Intune
• MDM
• Support of company provided mobile devices to including company cell phones
• Installation, upgrades, troubleshooting, and maintenance of endpoint hardware and software
• Installing and troubleshooting hardware/peripherals (e.g., printers, headsets, monitors, webcams, etc.)
• Maintaining computerized inventory of all desktop related computer equipment
• Microsoft Office 365 suite of products to include Exchange Online, Teams and SharePoint
• Hybrid Active Directory environment (both on-prem and cloud-based Entra [Azure] AD) to include DNS/DHCP/WSUS

Experience with, and/or general knowledge of, the administration and support of:

• Microsoft Server 2012/2016/2019/2022 Operating Systems
• Desktop based VPN software
• Desktop based Antivirus software
• Ubiquiti UniFi Wireless Access Points
• Cisco Networking hardware/software to include cabling patch panels

The successful candidate:

• Has basic business process acumen and understanding
• Adapt and work with multiple and various personality styles
• Utilizes accuracy and attention to detail
• Demonstrates follow-up skills, time management skills, appointment setting skills, and a goal-oriented personality

WHAT OUR ORGANIZATION IS PROVIDING

• Expected annual salary range of $75,000 to $85,000 depending on experience and education
• Medical, dental, and vision insurance benefits
• Immediate eligibility to participate in company 401(k) program
• PTO: 10 days per year as a new employee, PTO accrual based on years of service
• Flexible hours

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.