IT Onsite Field Technician

The Reynolds and Reynolds Company; Anaheim (CA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company vehicle

401(k) matching

Health insurance

Paid holidays

Paid vacation

Sick days

Job summary

The Reynolds and Reynolds Company is seeking an IT Onsite Field Technician to deliver hands-on IT support for automotive dealerships nationwide. You will be the first line of contact onsite, solving hardware, network, and software issues while maintaining excellent customer service and building client relationships.

A professional, personable demeanor is essential to thrive in a fast-paced environment. Responsibilities include coordinating installations, deploying new equipment, collaborating

Qualifications

• Experience in IT support roles with strong customer service.
• Familiar with Windows Server, AD and network basics.
• Practical knowledge of cloud suites and remote monitoring software.

Responsibilities

• Resolve on-site hardware, software, and network issues.
• Collaborate with help-desk for effective problem solving.
• Installations scheduling and equipment deployment.
• Provide excellent customer service and client rapport.

Skills

Customer service

Attention to detail

Communication skills

Multi-tasking

Education

Technical associate degree

Equivalent experience

Tools

Windows Active Directory

Microsoft Windows Server

RMM software

Cisco networking

Office 365

GSuite

VoIP systems

Printer troubleshooting

Network troubleshooting

Job description

Position Description

As an IT Onsite Field Technician, you will be heavily focused on providing services through Proton Dealership IT - a division of The Reynolds and Reynolds Company. Proton is an IT company that provides support and amazing customer service to automotive dealerships across the nation. IT support is a commodity but AMAZING customer service is not! As an IT Onsite Field Technician, you will be the first line of contact for all technical concerns onsite at your assigned accounts. In this role, you will face a variety of technical issues, allowing you to creatively problem solve in a fast-paced environment. We are looking for someone with a professional and personable demeanor that will continuously strengthen client relationships and build rapport.

Specific responsibilities include: effective and efficient problem solving, collaborating with the help-desk to resolve on-site technical issues, fostering open communication with clients, scheduling client installations, guiding new equipment deployment, and hardware/network troubleshooting. If you are a customer service oriented IT professional, we encourage you to apply today!

Preferred Qualifications

• Experience with ticketing system(s), Windows Active Directory, desktop operating systems (windows 10 and 11)
• Strong familiarity with Microsoft Servers lineup of products
• Working knowledge of RMM software and Cisco
• Direct experience with O365 + GSuite
• Familiarity with VoIP phone systems, printer troubleshooting and network troubleshooting techniques

Training

You will have an assigned territory and will attend a paid training program in College Station, Texas. The training is primarily a hands-on familiarization course of the equipment at customer sites and will also teach our policies and procedures.

Requirements

• 1+ years of experience in an IT support role
• Technical associates degree or equivalent experience
• Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI/DUI/DWI violations in the last five years
• Must be able to lift at least 50 pounds on a consistent basis
• Strong attention to detail and communication skills
• Excellent customer service skills
• Experience troubleshooting computer hardware and networking issues
• Ability to multi-task and meet deadlines
• Ability to travel, with hotel stays, up to 25% of the time

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, life insurance, and a health savings account
• 401(k) with up to 6% matching
• Company vehicle for work purposes
• Paid holidays, vacation and sick days

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.