IT Onboarding & Training Specialist

Kendall Hunt; Dubuque (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision insurance

Generous 401(k) matching

15 days of PTO

Scholarship and tuition reimbursement

Job summary

Kendall Hunt is seeking an Onboarding Specialist in Dubuque, Iowa, to provide training and support for new customers using digital products. Candidates must possess an associate degree or relevant experience, with exceptional communication and IT skills.

Responsibilities include assisting with product setup, offering customer support during implementation, and conducting training sessions. Benefits include medical insurance, 401(k) matching, and opportunities for career growth.

Qualifications

• Must hold an associate degree or equivalent from a two-year college or tech school.
• 6 months to a year of related experience/trainings or equivalent combination.
• Excellent customer service and communication abilities are required.
• Technical IT background is essential for success in this position.

Responsibilities

• Assist with the setup of new products including LTI integrations.
• Provide customer support during initial implementation process.
• Perform quality assurance and run tests on new systems.
• Create documentation and host training sessions via Zoom.

Skills

Customer service experience

Communication abilities

Technical IT background

Problem-solving skills

Education

Associate degree or equivalent

Job description

Kendall Hunt is seeking an Onboarding Specialist in Dubuque, Iowa, to provide training and support for new customers using digital products. Candidates must possess an associate degree or relevant experience, with exceptional communication and IT skills.

Responsibilities include assisting with product setup, offering customer support during implementation, and conducting training sessions. Benefits include medical insurance, 401(k) matching, and opportunities for career growth.