IT Onboarding Specialist — Training & Support

Westmark Enterprises; Dubuque (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision insurance

401(k) plan with generous company match

15 days of PTO at hire

Scholarship and tuition reimbursement

Job summary

Westmark Enterprises in Dubuque, Iowa, is hiring an Onboarding Specialist in the IT Department. This role involves providing setup and support for new customers using digital products. Responsibilities include assisting with integrations and quality assurance for releases.

The ideal candidate should have an associate degree or equivalent education, strong customer service skills, and a technical IT background. Join a stable company focused on career growth and employee benefits, including medical insurance and PTO.

Qualifications

• Ability to assist with new product setups, including LTI integrations.
• Experience in customer support during implementation processes.
• Quality assurance for new browser releases and operating systems.
• Ability to create documentation and host training sessions.

Responsibilities

• Assist with setup and configuration of digital products.
• Provide support during early implementation and transition customers to Tech Support.
• Run tests and perform quality assurance on releases.
• Create product documentation and conduct training sessions via Zoom.

Skills

Excellent customer service experience

Strong communication abilities

Technical IT background

Problem-solving skills

Education

Associate degree or equivalent

Job description

Westmark Enterprises in Dubuque, Iowa, is hiring an Onboarding Specialist in the IT Department. This role involves providing setup and support for new customers using digital products. Responsibilities include assisting with integrations and quality assurance for releases.

The ideal candidate should have an associate degree or equivalent education, strong customer service skills, and a technical IT background. Join a stable company focused on career growth and employee benefits, including medical insurance and PTO.