Onboarding Specialist

Westmark Enterprises; Dubuque (IA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Affordable medical, dental, and vision insurance

401(k) plan with generous company match

15 days of PTO at hire

Scholarship and tuition reimbursement

Job summary

Westmark Enterprises in Dubuque, Iowa, is hiring an Onboarding Specialist in the IT Department. This role involves providing setup and support for new customers using digital products. Responsibilities include assisting with integrations and quality assurance for releases.

The ideal candidate should have an associate degree or equivalent education, strong customer service skills, and a technical IT background. Join a stable company focused on career growth and employee benefits, including medical insurance and PTO.

Qualifications

• Ability to assist with new product setups, including LTI integrations.
• Experience in customer support during implementation processes.
• Quality assurance for new browser releases and operating systems.
• Ability to create documentation and host training sessions.

Responsibilities

• Assist with setup and configuration of digital products.
• Provide support during early implementation and transition customers to Tech Support.
• Run tests and perform quality assurance on releases.
• Create product documentation and conduct training sessions via Zoom.

Skills

Excellent customer service experience

Strong communication abilities

Technical IT background

Problem-solving skills

Education

Associate degree or equivalent

Job description

Westmark Enterprises/Kendall Hunt Publishing is looking for our newest Onboarding Specialist in our IT Department. As an Onboarding Specialist you will provide setup, training, and support for our new customers that are just beginning to use our digital products. This position will work in our home office in Dubuque, Iowa.

Who Are We?

Westmark Enterprises is a support organization headquartered in Dubuque, Iowa that provides support functions such as information technology, human resources, inventory control, telecommunications, finance, and accounting for numerous affiliated companies, including Kendall Hunt Publishing, Westmark Development, Great River Learning, RCL Benziger, and Paradigm Education Solutions. To learn more about us, visit our website at www.westmarkenterprises.com. https://www.kendallhunt.com.

What Does An Onboarding Specialist Do?

• You will assist with the setup of the new products, such as setting up LTI integrations and configure and customize to the customer's preference
• Provide customer support during the early implementation process, eventually transitioning them from our Onboarding team to our Tech Support team
• You will perform quality assurance and run tests on our newly release browsers or operating systems
• Create documentations for new products and host training sessions and webinars via Zoom

Who We Need!

• You must hold an associate degree or equivalent from a two-year college or tech school; OR six months to a year related experience/trainings; or a combination of both
• Someone who has excellent customer service experience and communication abilities
• Someone who has the technical IT background to be successful in this position, given the knowledge needed
• Someone who is eager to help solve problems, and apply principles of logical or scientific thinking to a wide range of intellectual and practical problems

Why Us? We Understand It's More Than Just a Job!

Choosing a career path can be one of the most important decisions in one's life. Work is part of a person's identity. People need compelling reasons to remain at a job and a company day after day, year after year. As you consider a career change, we understand the benefits an employer offers are just as appealing as the job itself.

Kendall Hunt offers:

• Job Stability. Kendall Hunt and their family of companies have been around for over 75 years
• Career Growth. Gain some great experience to promote to higher roles - many of our leadership and upper management staff worked their way up in our family of companies
• Affordable medical, dental, and vision insurance with Company paid life insurance, short term and long term disability
• Generous company match on 401(k) plan, as well as profit sharing
• 15 days of PTO at hire, plus paid holidays
• Scholarship and tuition reimbursement

All offers of employment are conditional based on satisfactory background check(s).

An Equal Opportunity Employer.