Onsite Desktop Support Specialist | Windows & Helpdesk Pro

McCoy Group; Dubuque (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (80 hours in the first year)

Medical, Dental, Vision Insurance

401K with Employer match

$50,000 company-paid Life Insurance Policy

Friendly work environment

Job summary

A prominent company in the technology sector is seeking a Senior Field Recruiter in Dubuque, Iowa. In this role, you will provide technical assistance to users and assist senior IT staff with hardware configuration. Strong problem-solving, troubleshooting, and customer service skills are essential. A bachelor’s degree in computer science or equivalent experience is required. The role offers a friendly work environment and comprehensive benefits including paid time off and a 401K plan.

Qualifications

• Strong problem solving and troubleshooting skills.
• Excellent interpersonal and communication skills.
• Outstanding customer service skills.
• Prior experience with network and PC hardware & software applications.

Responsibilities

• Provide technical assistance to computer users.
• Perform onsite configuration and installation of network components.
• Assist senior IT staff with hardware configuration.

Skills

Problem solving

Troubleshooting

Interpersonal skills

Customer Service

Education

Bachelor’s degree in computer science or equivalent experience

Tools

Windows 10

MS Office/Outlook

Windows Server/Active Directory

Job description

A prominent company in the technology sector is seeking a Senior Field Recruiter in Dubuque, Iowa. In this role, you will provide technical assistance to users and assist senior IT staff with hardware configuration. Strong problem-solving, troubleshooting, and customer service skills are essential. A bachelor’s degree in computer science or equivalent experience is required. The role offers a friendly work environment and comprehensive benefits including paid time off and a 401K plan.