Managed IT Services Level I Technician

Automated Business Solutions; Southington (CT); On-site; USD 50,000 - 65,000; Full time

Job summary

Automated Business Solutions in Southington, CT is hiring a Managed IT Services Level 1 Technician to support small to mid-size clients in a fast-paced environment. You will resolve everyday IT issues, support IT infrastructure, and deliver exceptional client experiences while growing hands-on knowledge.

You will work with experienced teammates, gain real-world exposure, and have opportunities to advance toward Level 2 roles. Strong communication and a proactive attitude are essential.

Qualifications

• 1+ year of hands-on IT support experience (help desk, internship, or lab).
• Foundational certifications such as CompTIA A+ or Network+ (or working toward).
• Experience in an MSP environment is a plus.
• Strong troubleshooting, communication, and customer service skills.

Responsibilities

• Provide Tier 1 remote technical support for Windows OS, MS 365, and common business software.
• Serve as first point of contact for IT incidents and service requests.
• Troubleshoot hardware, perform diagnostics, and handle basic network issues.
• Assist with Windows Server tasks under supervision and manage user accounts.
• Log, track, and document troubleshooting steps in PSA tools and maintain client docs.

Skills

IT Support

Customer Service

Troubleshooting

Documentation

Communication

Education

CompTIA A+/Network+

Tools

Windows 10/11

Office 365

Exchange/SharePoint (Office 365)

RMM monitoring

Job description

We're Hiring: Managed IT Services Level 1 Technician

Location: Southington, CT office – In Office/On-site

Department: IT Support Team

Reports to: IT Manager

Automated Business Solutions is proud to be recognized by Providence Business News as one of the Best Places to Work in 2025!

Are You Ready to Start Your IT Career in a Fast-Paced, Supportive Environment?

Summary

We are seeking a diligent, enthusiastic, and customer-focused Managed IT Services Level 1 Technician to join our growing team. This is an excellent opportunity for someone passionate about technology who is eager to learn, grow, and build a foundation in the IT field. In this role, you will support small to medium-sized businesses by resolving everyday technical issues, assisting with IT infrastructure support, and delivering exceptional client experience. You will work closely with experienced team members, gaining hands‑on experience with real‑world IT environments.

At Automated Business Solutions, we are committed to providing outstanding service in every interaction. The ideal candidate will bring strong technical aptitude, excellent problem‑solving skills, and clear, professional communication abilities.

What You'll Be Doing

• Provide Tier 1 remote technical support for multiple types of environments
• Serve as the first point of contact for all IT-related incidents and service requests
• Troubleshoot desktop operating systems (Windows 10/11), Microsoft 365 applications, and common business software
• Perform hardware diagnostics and replacement (workstations, laptops, printers, peripherals)
• Support basic network troubleshooting (TCP/IP, DNS, DHCP, VPN connectivity, Wi-Fi) issues
• Assist with Windows Server administration tasks under senior guidance
• Manage Microsoft 365 users, licenses, password resets, and basic Exchange/SharePoint administration
• Monitor and respond to RMM alerts (system performance, patch management, endpoint health)
• Deploy and maintain endpoint security solutions (AV/EDR)
• Install and configure workstations, printers, and network devices
• Maintain accurate documentation within PSA systems and internal knowledge databases
• Escalate complex incidents to Tier 2/3 technicians with detailed troubleshooting notes
• Accurately log, track, and resolve tickets using PSA tools
• Maintain clear proactive communication with clients regarding issues status and resolution
• Create and maintain detailed documentation of client systems, configurations, and procedures to support seamless service delivery
• Maintain, repair, transport, and set up computer equipment as needed
• Mentorship from experienced technicians and opportunities to grow into a Level 2 role
• Other duties as assigned

What You Bring

• 1+ year of hands-on IT support experience (help desk, co-op, internship, or lab experience)
• CompTIA A+, Network+, or similar foundational certifications (or working toward)
• Experience in an MSP environment is a plus
• Foundational understanding of IT hardware and software installation, maintenance, and support
• Strong troubleshooting and analytical skills
• Excellent interpersonal and customer service skills
• Clear written and verbal communication skills
• A proactive mindset and eagerness to learn
• Ability to manage multiple tasks and prioritize effectively
• Ability and desire to be part of a team
• Flexibility with a positive attitude
• Knowledge of Office 365 including Exchange, OneDrive, Sharepoint and Teams
• Knowledge of Apple Mac Operating System and management
• Willingness to learn and grow in a fast-paced environment
• Hands-on experience with a wide range of technologies and clients

What Success Looks Like

• Timely and accurate ticket resolution
• Clear and professional client communication
• Proper documentation of troubleshooting steps
• Escalations that are well-prepared and technically thorough
• Continuous skill development and certification progression

Ready to Launch Your IT Career?