IT Network Specialist — Security, Backups & Support

Balance Staffing Company; Morgan Hill (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Balance Staffing is seeking an IT support professional in the United States to ensure network reliability and manage server-connected systems. You will handle Helpdesk tickets and assist users across North America, collaborating with international IT management to strengthen security.

The role includes daily, weekly, and monthly tasks such as monitoring backups, antivirus, log reviews, patching, and planning for upcoming IT projects. On-site duties in Morgan Hill may apply.

Qualifications

• Experience handling Helpdesk tickets and incident response.
• Ability to perform level 2 tickets and user support.
• Maintain server-connected systems and backups.
• Stay updated on security incidents and vulnerabilities.

Responsibilities

• Ensure network reliability by interfacing with ISPs and troubleshooting server issues.
• Operate server-connected systems (Fishbowl, QuickBooks, etc.).
• Support IT tickets from users across North America.
• Interface with IT management in France to maintain security protocols.

Skills

Network troubleshooting

IT support

Server management

Security awareness

Tools

VEEAM

Libre NMS

Sophos

Office 365

Active Directory

WASABI

Job description

Balance Staffing is seeking an IT support professional in the United States to ensure network reliability and manage server-connected systems. You will handle Helpdesk tickets and assist users across North America, collaborating with international IT management to strengthen security.

The role includes daily, weekly, and monthly tasks such as monitoring backups, antivirus, log reviews, patching, and planning for upcoming IT projects. On-site duties in Morgan Hill may apply.