IT Support Desk Technician II — Proactive Network & Security

Heartland Technology Group; Town of Brookfield (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Heartland Technology Group is seeking an IT service professional to support desktops, applications, and basic server/network duties as part of a managed services team. You will handle tickets, perform maintenance, and provide remote support for client networks.

The role emphasizes strong communication, customer service, and technical skills across Windows, Mac OS, and network devices, with on-call rotation every 8–10 weeks and additional compensation.

Qualifications

• Strong active listening and communication to understand client needs.
• Ability to adapt to changing priorities in a fast-paced MSP environment.
• Customer service-oriented with a focus on client satisfaction.

Responsibilities

• Respond to auto-generated ticket alerts (critical and non-critical).
• Monitor and manage tickets in the ticket system according to SLA.
• Perform proactive maintenance: switch/firewall/routers upgrades, server patches, workstation patches.
• Remote support for switches, routers, firewalls, servers, and storage.
• Escalate tickets when required and collaborate with client IT departments.

Skills

Active Listening

Adaptability

Customer service

Education

Associate degree in technology

Tools

Windows Server

Mac OS

Networking

Job description

Heartland Technology Group is seeking an IT service professional to support desktops, applications, and basic server/network duties as part of a managed services team. You will handle tickets, perform maintenance, and provide remote support for client networks.

The role emphasizes strong communication, customer service, and technical skills across Windows, Mac OS, and network devices, with on-call rotation every 8–10 weeks and additional compensation.