Information Technology Network Specialist

Balance Staffing Company; Morgan Hill (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Balance Staffing is seeking an IT support professional in the United States to ensure network reliability and manage server-connected systems. You will handle Helpdesk tickets and assist users across North America, collaborating with international IT management to strengthen security.

The role includes daily, weekly, and monthly tasks such as monitoring backups, antivirus, log reviews, patching, and planning for upcoming IT projects. On-site duties in Morgan Hill may apply.

Qualifications

• Experience handling Helpdesk tickets and incident response.
• Ability to perform level 2 tickets and user support.
• Maintain server-connected systems and backups.
• Stay updated on security incidents and vulnerabilities.

Responsibilities

• Ensure network reliability by interfacing with ISPs and troubleshooting server issues.
• Operate server-connected systems (Fishbowl, QuickBooks, etc.).
• Support IT tickets from users across North America.
• Interface with IT management in France to maintain security protocols.

Skills

Network troubleshooting

IT support

Server management

Security awareness

Tools

VEEAM

Libre NMS

Sophos

Office 365

Active Directory

WASABI

Job description

At Balance Staffing we’re obsessed with your success! Let us help you achieve your career dreams.

Main responsibilities are:

• Ensure network reliability by interfacing with internet service providers, troubleshooting server connection issues, etc.
• Ensure operation of server-connected systems (Fishbowl, QuickBooks, etc.)
• Support IT tickets from users across North America

Interface with IT management in France to maintain security protocols.

Some duties will include daily, weekly and monthly as listed below:

Daily Tasks:

• Review new and existing Helpdesk tickets.
• Perform Helpdesk level 2 tickets.
• Monitor VEEAM backups, Ubiquiti Wi-Fi, and Office 365 suspicious logins.
• Oversee infrastructure health via Libre NMS.
• Review security camera motion events.
• Stay updated on the latest security incidents and vulnerabilities.

Weekly Tasks:

• Monitor Sophos antivirus, DUO, and Fort iCloud logs.
• Check WASABI storage and backup North American firewall configurations.

Monthly Tasks:

• Check Active Directory for errors.
• Test and apply Windows updates.
• Manage monthly bills and renewals for IT services.
• Plan for upcoming projects.

Balance Staffing is proud to be an equal-opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.