IT Network Admin Onsite (Dallas, TX)

Itsasap; Dallas (TX); Híbrido; USD 52.000 - 59.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance Plan

Life Insurance

Disability Coverage

Paid Time Off (starts at 15 days per y

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and certificate

Supplemental Life Insurance (Employee‑

Descripción de la vacante

Intelligent Technical Solutions is seeking a Network Administrator to provide onsite and remote IT support, ensuring clients receive high-quality service. You will handle workstation, printer, server, and network issues while participating in on-call rotations.

The role requires five years of IT experience, expertise in Windows and Mac OS troubleshooting, virtualization, MSP familiarity, and cloud skills with M365/Azure. A valid driver’s license for client visits is required.

Formación

• Five years of IT support experience.
• Experience with Windows and Mac OS troubleshooting.
• Server 2016 through 2025.
• VMWare and Hyper-V virtualization.
• M365 and Azure experience.
• Firewall rules, VLAN configuration, access point support and VPN tunnels.
• Strong knowledge of network architecture and troubleshooting.
• MSP experience is desirable.
• Active network certifications preferred.

Responsabilidades

• Resolve workstation OS issues with minimal assistance.
• Troubleshoot printer issues and standard business applications."
• Handle line-of-business apps (SAGE ERP, QuickBooks) with vendor support as needed.
• Resolve server issues and network problems.
• Assist with virtualization and cloud services.
• Provide on-call rotation for after-hours and weekend support.

Conocimientos

Windows and Mac OS troubleshooting

Server 2016–2025

VMware & Hyper-V virtualization

Microsoft 365 & Azure

Firewall rules & VLANs

Access point management

VPN tunnels

5+ years IT support experience

Network architecture & troubleshooting

MSP experience

Active Network Certifications

Driver's license & vehicle for client"

Descripción del empleo

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016 through 2025.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, and VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs

• CSAT: Scores filled out by clients using the rating system in tickets.
• Quality Score: Assessments performed by the training and quality team.
• Utilization: Hours entered into tickets in the ticketing system.
• Hours / Ticket: Average number of hours entered per service ticket.
• First-touch closed: Tickets completed with one time entry.

Compensation

Pay rates ranges from $37.95/hour up to $42.90/hour and may vary by experience and location.

• Medical Insurance Plan
• Life Insurance
• Disability Coverage
• Paid Time Off (starts at 15 days per year)
• Maternity/Paternity Leave
• Paid US Holiday
• Retirement Plan
• Salary Advancement/Loan
• Health & Wellness Program
• Company-paid training and certification
• Supplemental Life Insurance (Employee-paid)