IT Manager: Lead Local Tech & Service Desk

Gensler; Denver (CO); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with profit sharing

Bonus opportunities

Job summary

Gensler’s Denver office is seeking an experienced IT Manager to lead local technology operations, deliver high-quality hands-on support, and serve as a trusted technology partner to office leadership. Working with the Regional IT Director, this role translates regional and firmwide priorities into effective local IT service delivery.

You will balance hands-on technical support with responsibility for local projects, service priorities, and resource coordination across IT teams.

Qualifications

• Bachelor’s degree in Computer Science, Computer Engineering, or a related field.
• 7+ years of IT operations and technical support experience.
• 2+ years of experience managing IT staff, with mentoring and coaching.
• Strong working knowledge of Windows 11 and Microsoft 365 apps (SharePoint, OneDrive, Teams, Outlook).
• Experience with Windows Server and IP networking concepts.
• Experience supporting macOS in a corporate environment.
• Experience with AV hardware/software for meeting rooms and video conferencing.

Responsibilities

• Provide hands-on end-user IT support and leadership for the Denver office.
• Coordinate local IT projects and service delivery with regional/firmwide teams.
• Manage local IT assets, onboarding, and device lifecycle.
• Support Windows/Mac endpoints and Microsoft 365 applications.
• Administer Active Directory and access control tasks.
• Maintain IT standards and security programs locally.
• Lead, coach, and develop IT staff and foster collaboration.
• Monitor service levels and report on performance and trends.
• Align local IT priorities with firmwide objectives.

Skills

Leadership

Mentoring

Communication

Time management

Customer service mindset

Education

Bachelor's degree in Computer Science, Computer Engineering, or related field

Tools

Windows 11

Microsoft 365

SharePoint

OneDrive

Teams

Outlook

Windows Server

Active Directory

Networking basics

VPN/MFA/VDI

Job description

Gensler’s Denver office is seeking an experienced IT Manager to lead local technology operations, deliver high-quality hands-on support, and serve as a trusted technology partner to office leadership. Working with the Regional IT Director, this role translates regional and firmwide priorities into effective local IT service delivery.

You will balance hands-on technical support with responsibility for local projects, service priorities, and resource coordination across IT teams.