End-User IT Manager: Lead Helpdesk & Tech Ops

State of Colorado

Denver (CO)

On-site

USD 100,000 - 140,000

Full time

4 days ago

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Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

Life Insurance

Short-Term Disability

FSA – Healthcare and Dependent Care

HSA Plan with Employer Contribution

Paid Time Off & Sick Leave

Flexible Schedules

11 paid holidays

Mental Health Resources

Colorado PERA

401(k) and 457 Plans

Job summary

Office of the Colorado State Public Defender is seeking an IT Manager, End User Support to lead the agency’s end‑user services, including the helpdesk, desk‑side support, and equipment management. You will work under the CIO, shaping policies, standards, and a robust user support program for all staff across regional and state offices.

Qualified candidates will have a bachelor’s in IT/CS, 6+ years in IT support, and proven supervisory experience.

Qualifications

Bachelor’s degree in information technology, computer science or related field.
Six years of progressive experience in helpdesk and end‑user support.
Experience in managing IT staff in a technical environment.

Responsibilities

Oversee end‑user support agency‑wide, including helpdesk and in‑person assistance.
Supervise IT staff: assign work, evaluate performance, train, and handle hiring/discipline.
Maintain SOPs and documentation for IT processes and end‑user policies.
Ensure helpdesk coverage and timely responses during and outside business hours.
Monitor ticket status and communicate effectively with users on issues reported.