Flexible End-User IT Manager: Lead Helpdesk & IT Services

State of Colorado; Denver (CO); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

State Paid Life Insurance

Short-Term Disability

FSA / HSA

Paid Time Off

Flexible Schedules

11 paid holidays

Mental Health Resources

Retirement Plans (PERA)

401(k) and 457 Plans

Job summary

Colorado State Public Defender is seeking an IT Manager for End User Support to lead helpdesk and desk-side services, manage inventories and user provisioning, and align IT support with agency goals. This role reports to the CIO and guides policy, SOPs, and training across regional offices.

The position requires a Bachelor’s degree in IT or related field and at least six years in a technical support leadership role, with strong customer service and coordination across teams.

Qualifications

• Bachelor’s degree in information technology, computer science or related field.
• Six years of progressive professional experience in helpdesk, technical support with diverse OS and devices.
• Experience in managing IT staff in a support environment.

Responsibilities

• Oversee end-user support across the agency including helpdesk and on-site support.
• Supervise IT staff, assign work, evaluate performance and handle hiring decisions.
• Maintain SOPs and documentation for IT processes and end-user support.
• Ensure helpdesk coverage during business hours and coordinate with off-hours support.
• Manage IT equipment purchasing, inventory and asset management.
• Create and manage user accounts and security access levels.
• Lead IT projects related to end-user infrastructure and training.

Skills

Helpdesk management

Customer service

Technical support

Documentation

Problem solving

Communication

Education

Bachelor's degree in information technology, computer science or directly related field

Tools

Microsoft Office

Adobe Acrobat

Ticketing systems

Job description

Colorado State Public Defender is seeking an IT Manager for End User Support to lead helpdesk and desk-side services, manage inventories and user provisioning, and align IT support with agency goals. This role reports to the CIO and guides policy, SOPs, and training across regional offices.

The position requires a Bachelor’s degree in IT or related field and at least six years in a technical support leadership role, with strong customer service and coordination across teams.