IT MANAGER 1

State of Nevada (NV); Nevada City (CA); On-site; USD 95,000 - 135,000; Full time

Job summary

The Aging and Disability Services Division (ADSD) is seeking an IT Manager I in Carson City, Las Vegas, or Reno, NV. The role leads Field Services and Help Desk, directing IT staff and coordinating with agency leadership on IT projects and security policies.

Requirements include a Bachelor's in CS or MIS with at least five years of IT experience and two years in a supervisory or project management capacity.

Qualifications

• Requires Bachelor's degree in CS or MIS and 5 years IT experience with PM, QA, ops, sys/network/db or apps analysis/development.
• Two years in supervisory or project manager capacity or equivalent.
• Develop and enforce operational standards per policy.

Responsibilities

• Plan, organize, direct, and control IT activities in one or more IT specialization areas for the State, a department, or a division.
• Develop, maintain, and enforce operational standards in accordance with departmental and State policies.
• Provide strategic direction, set priorities, approve work plans, and ensure staff have resources to meet service expectations.
• Coordinate help desk and field support functions.
• Ensure compliance with security policies, change management requirements, and IT operational guidelines.
• Collaborate with peer managers and agency leadership on IT projects, system upgrades, and initiatives with organizational impact.
• Maintain knowledge of IT trends and security practices; develop staffing and resource allocation.

Skills

Leadership

Project management

Strategic planning

Communication

Staff supervision

IT governance

Education

Bachelor's degree in computer science or MIS

Five years IT experience

Two years supervisory/PM experience

Job description

The Aging and Disability Services Division (ADSD) is currently recruiting for an IT Manager 1 in Carson City, Las Vegas, or Reno, Nevada. This recruitment may be used to fill current and future vacancies as they occur in the following program: Information Technology (IT). The IT Manager I lead the Field Services and Help Desk units, overseeing IT Technicians IV through the IT Technician Supervisor who manages daily assignments and workload distribution. The position ensures efficient service delivery, high-quality customer support, and adherence to agency IT standards. Responsibilities include providing strategic direction, setting priorities, approving work plans, and ensuring staff have the resources needed to meet service expectations. The incumbent will develop operational procedures; coordinates help desk and field support functions. The role also ensures compliance with security policies, changing management requirements, and IT operational guidelines. Additionally, the IT Manager I collaborates with peer managers and agency leadership on IT projects, system upgrades, and initiatives with organizational impact. Strong leadership, communication, and problem-solving skills are essential to managing a diverse technical team and maintaining reliable, customer-focused IT services. ADSD fosters a positive, inclusive, and diverse work environment that values innovation, teamwork, and collaboration. The mission of ADSD is to empower individuals and their support systems by providing resources for disabilities and aging - connecting Nevadans to services and improving their quality of life.

Information Technology (IT) Managers are responsible for planning, organizing, directing, and controlling the IT activities, in one or more IT specialization areas, of the State, a department, or a division.Bachelor's degree from an accredited college or university with major course work in computer science, management information systems, or closely related field and five years of progressively responsible professional IT experience which involved project management, quality assurance, and computer operations, systems administration, network administration, database administration, or applications analysis and development. Two years of this experience must have been in a supervisory or project manager capacity; OR an equivalent combination of education and experience as described above.Develop, maintain, and enforce operational standards in accordance with departmental and State policies to ensure operating specifications are met.

• Develop physical and logical safety and security procedures for operating conditions and disaster recovery by analyzing procedures utilized at other agencies and organizations, reviewing literature on safety and security procedures, following federal/State guidelines, and consulting with subject matter experts.
• Assess the effectiveness of current information systems technology resources and capacity analysis and initiate actions to reduce utilization, increase capacity, or address system replacement needs, if necessary.
• Recommend or select hardware by reviewing system-generated reports, system logs, utilization reports, vendor presentations, and technical hardware manuals.
• Design physical layout and installation requirements in response to the purchase of new equipment; analyze hardware technical manuals, floor space layouts, environmental requirements, and electrical requirements.
• Evaluate and maintain inventory control, e.g., computer supplies, tape library, departmental equipment, and other items.
• Write requests for proposals which detail proposed systems and serve as a reference document for system development, personnel, and IT management by utilizing information gathered and subsequent analysis relating to hardware, software, and personnel requirements including systems objectives, data security provisions, primary outputs, implementation plans, comprehensive cost estimates, time schedules, migration plans, and integration of multiple technologies.
• Develop, examine, and evaluate contracts for purchases of materials and services.
• Develop and monitor IT budgets by reviewing past expenditure patterns, current funding levels, projected personnel and equipment needs, and demands for additional services by clients/users.
• Present and justify agency or division-wide IT budgets for review and approval and testify before Executive and Legislative groups as required.
• Provide project management to ensure that projects are completed by the scheduled due date in accordance with project specifications and requirements and within the project budget; analyze personnel, hardware and software requirements, and all costs associated with the project; establish delivery dates, conduct periodic project reviews, provide training for project team members, supervise installation of the system, provide regular project status reports to senior management; and determine training required prior to installation.
• Participate in State IT activities and policy-making activities and/or serve on various ad hoc committees and work groups as needed.
• Maintain current knowledge of technological trends and advancements in the IT field and security management practices, laws, policies, and ethics.
• Develop organizational structure, staffing patterns, and resource allocation to meet agency or division-wide goals and objectives.
• Supervise subordinate managers, supervisors, and staff, including hiring, determining workload, delegating assignments, training, monitoring and evaluating performance, and taking disciplinary action.
• Resolve problems presented by subordinate staff, users, and clients regarding work processes, policies, procedures, and methods.
• Perform related duties as assigned.
• Under limited supervision, incumbents perform IT managerial duties and interact with others at similar levels or external peers and higher supervisory levels for the purpose of answering questions requiring explanations or interpretations of standard procedures and solving problems involving some conflict and requiring interpretation/application of policy. Incumbents supervise a staff of IT professionals on a regular and recurring basis and IT Technicians and support staff as required. Subordinates may include IT Professional IV’s or Master IT Professionals. Incumbents direct and manage IT functions within or for a department or division with direct or indirect responsibility for an annual IT operation and maintenance budget or funds on a regular and recurring basis and developmental projects’ funds as required.
• Incumbents plan and implement IT initiatives, where the responsibility for failure falls on the incumbent, with at least a significant level of financial risk, at least a significant level of legal or physical risk, and at least moderate positive or negative consequences to State departments and citizens. Sharply reducing or eliminating funding for these initiatives would have at least a significant negative effect on the populace the initiative is intended to serve.

Detailed knowledge of: the capabilities of various computer hardware and software products.

Working knowledge of: current computer technology and trends, including information management, communications, networking data administration, data processing, systems design, programming, operations, and controls; supervisory practices.

General knowledge of: budget preparation and control; project management; quality control.

Ability to: administer multiple projects and allocate resources to each project; communicate effectively both orally and in writing; define complex problems, select the best course of action, assess costs and present alternatives; develop and implement procedures, formulate policies, and evaluate programs; establish work performance standards, review employee performance, and take appropriate action in order to optimize productivity; manage and administer change; train, supervise, and evaluate the performance of assigned personnel.