IT Manager - Build Tech Ops (Equity, NYC/Remote)

Pivotal Health; New York (NY); Hybride; USD 130 000 - 175 000; Plein temps

Avantages offerts par ce poste

Equity

Full health, dental, and vision

401(k)

Flexible time off

Team events

Résumé du poste

Pivotal Health in New York City seeks an hands-on IT Manager to build our IT function from the ground up. You’ll support employees, manage vendors, and keep offices running while aligning with SOC 2 and HIPAA requirements.

As the first dedicated IT leader, you’ll own onboarding, device provisioning, conference room tech, and security collaboration with the Security Platform team. This role offers remote/hybrid flexibility and a path to scale as we grow.

Qualifications

• 8+ years in IT support or IT operations in a professional office.
• Experience at small/mid-sized, fast-growing companies with multiple offices.
• Hands-on experience supporting macOS and Windows; administering Google Workspace and Slack; running conference room AV setups.

Responsabilités

• Own Employee Support & the Help Desk: handle IT issues in NYC and remote; manage FreshService; set up self-serve answers; troubleshoot macOS/Windows.
• Run Onboarding, Offboarding & Access: manage Rippling accounts and app access; coordinate with People Ops for new hires and device timing.
• Manage Devices & Assets: procure laptops/monitors; move toward remote provisioning; keep inventory up-to-date; plan hardware needs.
• Keep Our Offices & Conference Rooms Running: own conference room tech in NY/LA; support Zoom/Google Meet; standardize rooms on one platform; keep networks running.
• Administer SaaS Tools & Vendors: manage core tools (Google Workspace, Slack, Zoom, Notion, M365, Asana, Linear, GitHub) and review access; oversee outsourced IT vendors.

Connaissances

IT support

IT operations

Vendor management

macOS/Windows

Google Workspace

Slack

AV setups

Security coordination

MDM provisioning

Outils

FreshService

Rippling

GSuite/Workspace

Slack

Zoom

Notion

Microsoft 365

Asana

Linear

GitHub

Description du poste

Pivotal Health in New York City seeks an hands-on IT Manager to build our IT function from the ground up. You’ll support employees, manage vendors, and keep offices running while aligning with SOC 2 and HIPAA requirements.

As the first dedicated IT leader, you’ll own onboarding, device provisioning, conference room tech, and security collaboration with the Security Platform team. This role offers remote/hybrid flexibility and a path to scale as we grow.