Hands-On IT & QA Manager — SaaS Ops, NYC Hybrid

MS Shift, Inc.; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

MS Shift, Inc. is seeking a hands-on IT Manager to own internal IT operations, support databases, QA, and technical support for a fast-growing global SaaS platform in the hospitality space.

You will be in the systems, in the data, and in the releases, leading a technical team and coordinating with Engineering, Product, and Customer Success. The role requires onsite work in NYC with hybrid flexibility and a strong track record in SaaS IT management.

Qualifications

• 5+ years in IT Operations / IT Management (SaaS preferred).
• At least 5 years managing technical teams (IT, Support, QA, or similar).
• Hands-on experience with SQL Server and MySQL.
• Experience doing manual QA in a SaaS environment.
• Strong troubleshooting skills across applications, databases, and systems.
• Comfortable in fast-paced, startup-style environments.
• Able to work onsite in NYC (hybrid flexibility).

Responsibilities

• Own internal IT infrastructure, systems, and end-user support.
• Administer Microsoft 365, Azure, identity, and device management.
• Support and maintain SQL Server databases (backups, restores, performance, access).
• Perform manual QA testing for SaaS releases (regression, smoke, release validation).
• Validate database changes, stored procedures, and data integrity.
• Provide Tier 2 / Tier 3 technical support for internal teams and customer escalations.
• Partner with Engineering, Product, and Customer Success on incidents and releases.
• Support security and compliance efforts (SOC 2, GDPR, enterprise reviews).
• Help scale IT, QA, and Support processes as the company grows.

Skills

IT Operations

IT Management

Team Leadership

SQL Server

MySQL

QA Testing

Troubleshooting

Onsite NYC

Tools

Jira

Zendesk

Job description

MS Shift, Inc. is seeking a hands-on IT Manager to own internal IT operations, support databases, QA, and technical support for a fast-growing global SaaS platform in the hospitality space.

You will be in the systems, in the data, and in the releases, leading a technical team and coordinating with Engineering, Product, and Customer Success. The role requires onsite work in NYC with hybrid flexibility and a strong track record in SaaS IT management.