IT Manager

Revel Staffing; Bellingham (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Revel Staffing is seeking a full-time IT Manager to lead day-to-day IT operations in a healthcare setting. The role covers support services, systems maintenance, and automation initiatives to enhance service delivery.

The ideal candidate will manage the IT help desk, maintain system documentation, and support users across departments, with emphasis on AI-enabled tooling and secure healthcare practices.

Qualifications

• 2+ years in IT support, systems administration, or related field.
• Experience managing a help desk or technical support team.
• Knowledge of networking, systems administration, endpoint support, and troubleshooting.
• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or automation.
• Ability to automate repetitive IT support processes.
• Strong documentation, organization, and communication skills.
• Ability to work in a fast-paced, on-site healthcare environment.
• Bachelor's or Associate degree in IT/CS or related field preferred; HIPAA training desirable.

Responsibilities

• Manage IT help desk operations and support ticketing system.
• Oversee hardware, software, systems, and user-support processes.
• Support network, infrastructure, and endpoint performance.
• Troubleshoot technical issues across departments.
• Maintain IT documentation, system logs, and support procedures.
• Coordinate with vendors for system updates, support, and technology services.
• Track IT performance metrics, service levels, and recurring issues.
• Improve user experience through timely, professional technical support.
• Identify opportunities to streamline IT workflows and reduce manual workload.
• Maintain confidentiality and comply with healthcare privacy and security standards.
• Perform additional IT-related duties as assigned.
• AI & automation: implement or support AI-powered help desk and routing systems.

Skills

IT support

Help desk management

Networking

Systems administration

AI tools in IT

Automation

Documentation

Communication

Healthcare environment

Education

Bachelor's degree in IT or CS

Associate degree acceptable

Tools

AI ticketing systems

Job description

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.

Key Responsibilities

• Manage IT help desk operations and support ticketing system
• Oversee hardware, software, systems, and user-support processes
• Support network, infrastructure, and endpoint performance
• Troubleshoot technical issues across departments
• Maintain IT documentation, system logs, and support procedures
• Coordinate with vendors for system updates, support, and technology services
• Track IT performance metrics, service levels, and recurring support issues
• Improve user experience through timely, professional technical support
• Identify opportunities to streamline IT workflows and reduce manual workload
• Maintain confidentiality and comply with healthcare privacy and security standards
• Perform additional IT-related duties as assigned

AI & Automation Responsibilities

• Implement or support AI-powered help desk and ticket-routing systems
• Automate repetitive IT support tasks where appropriate
• Use AI tools for diagnostics, documentation, reporting, and system monitoring
• Continuously evaluate opportunities to improve IT efficiency through automation
• Support responsible use of AI tools in alignment with privacy, security, and organizational policies

Qualifications

• 2+ years of IT support, systems administration, or related technical experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems administration, endpoint support, and troubleshooting
• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
• Ability to automate repetitive IT support processes
• Strong documentation, organization, and communication skills
• Ability to work effectively in a fast-paced, on-site healthcare environment
• Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
• HIPAA training/certification required