IT Manager

Revel Staffing; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Job summary

Revel Staffing is seeking an IT Manager to lead day-to-day IT operations, support services, and systems maintenance within a healthcare environment. You will drive end-user support, documentation, and vendor coordination while advancing automation and AI-enabled workflows.

The ideal candidate has strong technical troubleshooting, leadership ability, and practical healthcare technology experience, with on-site work at our Nashville location.

Qualifications

• 2+ years of IT support, systems administration, or related technical experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems administration, endpoint support, and troubleshooting.
• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation.
• Ability to automate repetitive IT support processes.
• Strong documentation, organization, and communication skills.
• Ability to work effectively in a fast-paced, on-site healthcare environment.
• Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred.
• HIPAA training/certification required.

Responsibilities

• Oversee day-to-day IT operations and help desk support.
• Maintain systems, documentation, and logs; support users across departments.
• Improve service delivery through automation and AI-enabled tools.
• Coordinate with vendors for system updates and services.
• Track IT performance metrics, service levels, and recurring issues.
• Maintain confidentiality and healthcare privacy compliance.
• Perform additional IT-related duties as assigned.
• Support AI-powered help desk, ticket routing, and diagnostics.

Skills

IT support

Help desk management

Technical troubleshooting

Documentation

Communication

Automation/AI in IT

Leadership

End-user support

Education

Bachelors degree in IT/CS or related field

HIPAA training/certification

Job description

IT Manager

A growing healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.

Key Responsibilities

• Manage IT help desk operations and support ticketing system
• Oversee hardware, software, systems, and user-support processes
• Support network, infrastructure, and endpoint performance
• Troubleshoot technical issues across departments
• Maintain IT documentation, system logs, and support procedures
• Coordinate with vendors for system updates, support, and technology services
• Track IT performance metrics, service levels, and recurring support issues
• Improve user experience through timely, professional technical support
• Identify opportunities to streamline IT workflows and reduce manual workload
• Maintain confidentiality and comply with healthcare privacy and security standards
• Perform additional IT-related duties as assigned

AI & Automation Responsibilities

• Implement or support AI-powered help desk and ticket-routing systems
• Automate repetitive IT support tasks where appropriate
• Use AI tools for diagnostics, documentation, reporting, and system monitoring
• Continuously evaluate opportunities to improve IT efficiency through automation
• Support responsible use of AI tools in alignment with privacy, security, and organizational policies

Qualifications

• 2+ years of IT support, systems administration, or related technical experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems administration, endpoint support, and troubleshooting
• Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
• Ability to automate repetitive IT support processes
• Strong documentation, organization, and communication skills
• Ability to work effectively in a fast-paced, on-site healthcare environment
• Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
• HIPAA training/certification required