IT Manager

Vein Clinics of America, Inc.; Northbrook (IL); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health

Dental

Vision

401k & Match

Paid time off

Job summary

Vein Clinics of America, Inc. is seeking an IT Manager to oversee day-to-day IT operations in Northbrook, IL. This role includes managing the help desk, system maintenance, and implementing AI-powered efficiencies in service delivery.

The ideal candidate has 4–7 years of experience in IT support and must possess a solid understanding of networking and systems. Benefits include health, dental, vision, and 401k with matching.

Qualifications

• 4–7 years of IT support or systems administration experience.
• Experience managing help desk or technical support environments.
• Knowledge of networking, systems, and troubleshooting.

Responsibilities

• Manage IT help desk and support ticketing system.
• Oversee hardware, software, and system maintenance.
• Support network and infrastructure performance.
• Automate repetitive IT support tasks.

Skills

IT support management

AI tools for diagnostics

Networking knowledge

Systems administration

Automation of IT processes

Education

Associate or Bachelor's degree

Tools

ServiceNow

Jira

Job description

Position Summary

The IT Manager oversees day‑to‑day IT operations, support services, system maintenance, and user experience while driving automation and AI‑enabled efficiency in service delivery.

Position Details

• Location: Northbrook, IL
• Schedule: Full-time, Monday through Friday on-site
• Compensation: $75,000 - $95,000

Key Responsibilities

• Manage IT help desk and support ticketing system
• Oversee hardware, software, and system maintenance
• Support network and infrastructure performance
• Troubleshoot technical issues across departments
• Maintain IT documentation and system logs
• Support vendor coordination and system updates
• Track IT performance metrics and service levels
• Additional duties as assigned

AI & Automation Requirement

• Must implement AI‑powered help desk and ticket routing systems
• Responsible for automating repetitive IT support tasks
• Expected to use AI tools for diagnostics, documentation, and system monitoring
• Must continuously identify opportunities to reduce manual IT workload through automation

Minimum Requirements

• 4–7 years of IT support or systems administration experience
• Experience managing help desk or technical support environments
• Knowledge of networking, systems, and troubleshootingExperience with ITSM platforms (ServiceNow, Jira, etc. preferred)
• Associate or Bachelor’s degree preferred

AI Requirement

• Experience using AI tools to support IT troubleshooting, ticket routing, or documentation
• Ability to automate repetitive IT support processes

Benefits

• Health
• Dental
• Vision
• 401k & Match
• Paid time off