IT Lead & SME — Managed IT Services

Copier Careers; Marietta (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Copier Careers is seeking an experienced IT leader to oversee internal IT operations in Marietta, OH, while serving as the SME for presenting and delivering Managed IT Solutions to clients in the market. This role combines leadership with deep technical expertise and consultative selling to drive infrastructure excellence and growth.

Responsibilities include leading IT staff, managing installations and ongoing maintenance, ensuring secure networks, virtualization, backups, and reliable servers

Qualifications

• 5+ years of hands-on professional IT experience.
• Small business network administration including infrastructure planning, implementation, and troubleshooting.
• Solid understanding and working knowledge of Windows operating systems and Microsoft 365 for Enterprise.
• Experience with multi-function device connectivity and integration.

Responsibilities

• Lead and manage IT staff, ensuring effective support, implementation, and maintenance of systems and services.
• Oversee installation, configuration, and ongoing maintenance of in-house hardware and software.
• Ensure reliable performance of servers, workstations, networking equipment, virtual environments, and backup systems.
• Provide advanced technical support across all layers of IT infrastructure including firewalls, wireless routers, and endpoint devices.
• Implement and maintain security measures, including malware detection and removal, VPNs, and network monitoring tools.
• Act as the SME in client meetings, collaborating with the sales team to present and position Managed IT Solutions & Services.
• Leverage consultative selling techniques to support both existing and prospective customers in the print and imaging sector.

Skills

Lead IT staff

Windows OS / Microsoft 365

Network & security concepts

Virtualization Platforms

Backup Solutions

VoIP Systems

DNS & IP Addressing

Command-line / troubleshooting

Troubleshooting tools (packet capture)

Education

Industry certifications (e.g., CompTIA, Microsoft, Cisco)

Trade school diploma or relevant college degree

Tools

Microsoft Server Applications

RAID Configuration

SMB/CIFS protocols

Job description

Copier Careers is seeking an experienced IT leader to oversee internal IT operations in Marietta, OH, while serving as the SME for presenting and delivering Managed IT Solutions to clients in the market. This role combines leadership with deep technical expertise and consultative selling to drive infrastructure excellence and growth.

Responsibilities include leading IT staff, managing installations and ongoing maintenance, ensuring secure networks, virtualization, backups, and reliable servers