12627: Operations & Service Manager

Copier Careers; Marietta (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Copier Careers is seeking an Industry Experienced Operations & Service Manager for the southeastern OH market in Marietta, OH. The role will lead the service department's operations and success, prioritizing employee retention and strong client management to ensure service excellence across locations.

The ideal candidate has a proven track record in Managed Print Services, can recruit and train our technical force, and demonstrates sharp problem-solving abilities to drive efficiency and service

Qualifications

• 3+ years of experience managing or supervising employees.
• Experience in Managed Print Services (MPS) or similar environments.
• Strong communication across levels and functions within an organization.
• Ability to lead and motivate a diverse service team and drive customer satisfaction.

Responsibilities

• Lead the operations and success of the service department.
• Focus on employee retention and client management.
• Set processes and procedures that improve efficiency and bottom line results.
• Coordinate with multiple service solution providers for timely service.
• Drive growth of the Services portfolio and ensure high service levels.

Skills

Strong work ethic

Effective communication

Recruit/train technical staff

Customer service focus

Managed Print Services

Vendor/partner management

Cost analysis/benchmarks

End-to-end management

Problem-solving

Compensation structure knowledge

Job description

Our client is seeking an Industry Experienced Operations & Service Manager for the southeastern, OH market in Marietta, OH. Candidate will be responsible for leading the operations and success of the service department, focusing on employee retention and client management. This individual should be a leader, a motivator and eager to advance the achievement of the Service Department throughout their locations.

Required Skills:

• Highly motivated with a strong work ethic
• Effective communication and interpersonal skills (at different levels and across functions within an organization)
• Demonstrated ability to recruit, motivate and train our technical force
• A passion to provide great customer service experience
• A strong background in Managed Print Services
• Ability to work with multiple service solution providers for timely service
• Experience in evaluating the cost of operation and establish work assignment benchmarks
• Strong “start to finish” management skills
• Self-starter with strong problem-solving abilities, ability to think out-of-the-box, and contribute to our evolving Services portfolio
• Ability to set compensation structure standard with the industry
• Ability to set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service
• Demonstrated ability to work through challenges to find solutions that are a win-win for all parties
• Comfortable in dynamic, ever-changing environments

Additional Requirements:

• Intellectually curious to learn new solutions and solve issues that drive improved business performance for our customers
• At least three years of experience managing or supervising employees
• Sense of urgency with communication

Service Manager

Marietta, OH 45750 USA