Client-Focused Service & Ops Manager (Managed Print)

Copier Careers; Marietta (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

Copier Careers is seeking an Industry Experienced Operations & Service Manager for the southeastern OH market in Marietta, OH. The role will lead the service department's operations and success, prioritizing employee retention and strong client management to ensure service excellence across locations.

The ideal candidate has a proven track record in Managed Print Services, can recruit and train our technical force, and demonstrates sharp problem-solving abilities to drive efficiency and service

Qualifications

• 3+ years of experience managing or supervising employees.
• Experience in Managed Print Services (MPS) or similar environments.
• Strong communication across levels and functions within an organization.
• Ability to lead and motivate a diverse service team and drive customer satisfaction.

Responsibilities

• Lead the operations and success of the service department.
• Focus on employee retention and client management.
• Set processes and procedures that improve efficiency and bottom line results.
• Coordinate with multiple service solution providers for timely service.
• Drive growth of the Services portfolio and ensure high service levels.

Skills

Strong work ethic

Effective communication

Recruit/train technical staff

Customer service focus

Managed Print Services

Vendor/partner management

Cost analysis/benchmarks

End-to-end management

Problem-solving

Compensation structure knowledge

Job description

Copier Careers is seeking an Industry Experienced Operations & Service Manager for the southeastern OH market in Marietta, OH. The role will lead the service department's operations and success, prioritizing employee retention and strong client management to ensure service excellence across locations.

The ideal candidate has a proven track record in Managed Print Services, can recruit and train our technical force, and demonstrates sharp problem-solving abilities to drive efficiency and service