IT Lab Support Specialist I: Student & Staff Tech Help

The University of Texas at Dallas; Nebraska; On-site; USD 41,000 - 50,000; Full time

Job summary

The University of Texas at Dallas seeks a full-time IT Lab Support Technician. The position, reporting to the Lab Manager in the Office of Information Technology (OIT), installs, maintains, and upgrades hardware and software and provides technical support in OIT Computer Labs and walk-up support areas.

Ideal candidates have an Associate’s degree or equivalent, with experience in IT customer technical support, desktop support, and familiarity with Active Directory, Group Policy, SCCM, and print

Qualifications

• Associate’s degree or equivalent required.
• Experience in IT customer technical support preferred.
• Strong communication and problem-solving skills required.

Responsibilities

• Provide excellent customer service to University faculty, staff and students.
• Conduct research into resolving unusual or unique computing problems that may occur.
• Provide oversight and/or system administration of desktop support toolsets.
• Coordinate evaluation of new Lab software/hardware.
• Coordinate the implementation of future software/hardware installations.
• Arrange for repair of hardware and software in all OIT Lab areas.
• Manage applications, print servers, print queues, print files, print kiosks, and computer lab printer configurations and problems.
• Test complete system, all applications and network connectivity according to UTD guidelines.
• Coordinate with other Information Technology and Information Security staff on system configuration policies.

Skills

IT support

Conflict resolution

Learning agility

Project management

Customer service

Desktop support

Communication

Education

Associate degree or equivalent

Tools

SCCM

Active Directory

Group Policy

Print management

MMC

Job description

The University of Texas at Dallas seeks a full-time IT Lab Support Technician. The position, reporting to the Lab Manager in the Office of Information Technology (OIT), installs, maintains, and upgrades hardware and software and provides technical support in OIT Computer Labs and walk-up support areas.

Ideal candidates have an Associate’s degree or equivalent, with experience in IT customer technical support, desktop support, and familiarity with Active Directory, Group Policy, SCCM, and print