PC Technician III: End-User & Hardware Specialist

Lone Star College; Texas; On-site; USD 19,000 - 27,000; Full time

Job summary

Lone Star College seeks a Technician III to support and maintain computer systems, desktops, and peripherals at the Woodlands area. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware to ensure optimal workstation performance.

You will troubleshoot semi-complex PC problems, train end users, and document hardware events, while collaborating with staff to meet IT objectives and uphold service levels.

Qualifications

• High school diploma or GED required.
• 1 year of related experience or equivalent.
• Strong customer service orientation.

Responsibilities

• Work with end users to deliver required PC services.
• Provide training and support to end users and staff on computer operations.
• Install, configure, test, maintain, monitor, and troubleshoot level III end user workstation hardware, networked peripheral devices, and networking hardware products.
• Install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
• Perform on-site analysis, diagnosis, and resolution of semi-complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
• Help maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance.
• Document instances of hardware failure, repair, installation, and removal.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
• Maintain up-to-date knowledge of hardware and equipment contracts and supervises contract-based installations.
• Responsible for other reasonable related duties as assigned.

Skills

Windows OS

Mac OS

Unix OS

Customer service

Explain technical concepts

Project management basics

Report writing

Education

High school diploma or GED

Job description

Lone Star College seeks a Technician III to support and maintain computer systems, desktops, and peripherals at the Woodlands area. The role involves installing, diagnosing, repairing, maintaining, and upgrading hardware to ensure optimal workstation performance.

You will troubleshoot semi-complex PC problems, train end users, and document hardware events, while collaborating with staff to meet IT objectives and uphold service levels.