IT Intern — Windows Desktop & Helpdesk

SMMA; Cambridge (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Mentor/protégé program

“Lunch and Learns” with internal and外外

Job summary

SMMA invites a student intern to join the Information Technology team for a 6-month internship from January to June 2027 at our Cambridge, MA office. The role sits in a fast-paced, team-oriented environment encouraging new ideas and knowledge sharing to advance the firm’s mission and the intern’s career.

The position requires enrollment in a related bachelor's program, strong Windows/Microsoft 365 skills, and the ability to handle multiple support requests with clear communication.

Qualifications

• Enrolled in a bachelor's degree program in information technology, computer science, or related field.
• Working knowledge of Windows desktop operating systems and Microsoft 365 applications.
• Clear, patient communication skills, with ability to explain technical steps to non-technical staff in person, by phone, or over Teams.
• Ability to manage multiple open support requests and prioritize competing needs.
• Self-motivated and reliable, with a collaborative, "can-do" approach to problem solving.

Responsibilities

• Acting as the first responder in our IT team that supports our Windows Hosted Desktops.
• Managing the “Techteam” support group, prioritizing several open cases at one time
• Installing and configuring computer hardware, operating systems and applications
• Talking staff/clients through a series of actions, either in person or over the telephone
• Troubleshooting system and network problems.
• Diagnosing and solving hardware/software faults
• Providing computer support, including procedural documentation
• Following diagrams and written instructions to repair a fault or set up a system
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Building successful relationships with end-users
• Assist with testing, evaluating and rolling out new technology

Skills

Windows desktop operating systems

Microsoft 365

Communication skills

Multitasking

Team collaboration

Problem solving

Education

Pursuing Bachelor's degree in information technology / computer science

Tools

Windows 11

Microsoft Teams

Job description

SMMA invites a student intern to join the Information Technology team for a 6-month internship from January to June 2027 at our Cambridge, MA office. The role sits in a fast-paced, team-oriented environment encouraging new ideas and knowledge sharing to advance the firm’s mission and the intern’s career.

The position requires enrollment in a related bachelor's program, strong Windows/Microsoft 365 skills, and the ability to handle multiple support requests with clear communication.