IT Intern

SMMA; Cambridge (MA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits

Mentor/protégé program

“Lunch and Learns” with internal and外外

Job summary

SMMA invites a student intern to join the Information Technology team for a 6-month internship from January to June 2027 at our Cambridge, MA office. The role sits in a fast-paced, team-oriented environment encouraging new ideas and knowledge sharing to advance the firm’s mission and the intern’s career.

The position requires enrollment in a related bachelor's program, strong Windows/Microsoft 365 skills, and the ability to handle multiple support requests with clear communication.

Qualifications

• Enrolled in a bachelor's degree program in information technology, computer science, or related field.
• Working knowledge of Windows desktop operating systems and Microsoft 365 applications.
• Clear, patient communication skills, with ability to explain technical steps to non-technical staff in person, by phone, or over Teams.
• Ability to manage multiple open support requests and prioritize competing needs.
• Self-motivated and reliable, with a collaborative, "can-do" approach to problem solving.

Responsibilities

• Acting as the first responder in our IT team that supports our Windows Hosted Desktops.
• Managing the “Techteam” support group, prioritizing several open cases at one time
• Installing and configuring computer hardware, operating systems and applications
• Talking staff/clients through a series of actions, either in person or over the telephone
• Troubleshooting system and network problems.
• Diagnosing and solving hardware/software faults
• Providing computer support, including procedural documentation
• Following diagrams and written instructions to repair a fault or set up a system
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Building successful relationships with end-users
• Assist with testing, evaluating and rolling out new technology

Skills

Windows desktop operating systems

Microsoft 365

Communication skills

Multitasking

Team collaboration

Problem solving

Education

Pursuing Bachelor's degree in information technology / computer science

Tools

Windows 11

Microsoft Teams

Job description

SMMA is seeking a student intern to join our Information Technology team in 2027. This internship will be 6 months total, from January to June 2027. We offer a fast-paced, team-oriented environment that promotes intellectual and creative growth. The candidate will be encouraged to provide new ideas and share knowledge that will advance the firm’s mission and his/her professional career.

Our Environment

• Windows Active Directory


• VoIP network with Microsoft Teams Phone


• Lenovo ThinkPad laptops running Windows 11


• Windows hosted desktops


• Core applications: Autodesk Revit, AutoCAD, Adobe Creative Cloud, and Microsoft 365

This is a full-time, in-office position based at our Cambridge, MA office.

Key Responsibilities:

• Acting as the first responder in our IT team that supports our Windows Hosted Desktops.


• Managing the “Techteam” support group, prioritizing several open cases at one time


• Installing and configuring computer hardware, operating systems and applications


• Talking staff/clients through a series of actions, either in person or over the telephone


• Troubleshooting system and network problems.


• Diagnosing and solving hardware/software faults


• Providing computer support, including procedural documentation


• Following diagrams and written instructions to repair a fault or set up a system


• Working continuously on a task until completion (or referral to third parties, if appropriate)


• Building successful relationships with end-users


• Assist with testing, evaluating and rolling out new technology

Minimum requirements:

• Currently enrolled in a bachelor's degree program in information technology, computer science, or a related field


• Working knowledge of Windows desktop operating systems and Microsoft 365 applications


• Clear, patient communication skills, with the ability to explain technical steps to non-technical staff in person, by phone, or over Teams


• Ability to manage multiple open support requests and prioritize competing needs


• Self-motivated and reliable, with a collaborative, \"can-do\" approach to problem solving

About SMMA

70 years ago, SMMA pioneered an approach that integrates architecture, engineering, interior design, and planning to turn the most tangled design problems into refined and unexpected answers. Together, our diverse, integrated team of experts works across disciplines, sharing perspectives, inspirations, and ideas. We are bound by mutual trust, aligned by shared values, and united in focus on a single goal—our client’s goal.

Our work straddles seven markets— Development, Government, Higher Education, K-12, Life Sciences, Technology, and Workplace—with the opportunity to work across a wide range of projects and specialisms.

SMMA is a 100% employee-owned company, where every team member is an invested stakeholder. Our collective ownership fuels our passion for excellence, driving us to attract top talent and deliver exceptional results for our clients. Here, your voice matters, your ideas shape our future, and your success directly contributes to our shared growth.

Company Perks

• Competitive benefits


• Mentor/protégé program


• “Lunch and Learns” with internal and external speakers

Please note: SMMA does not offer H-1B visa sponsorship for this position.

The approximate pay range for Cambridge, MA is $22/hour.

Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors, including but not limited to, the individual’s qualifications.